Agent Operations

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

General Purpose of Job:

The Operations Agent position is responsible for coordination of operational issues that concern the aircraft. This may include delays, cancellations, re-routing of passengers and bags, APIS, assistance with special needs, assistance with charter ground handling, and supporting the station. Must be able to effectively manage and perform the weight and balance functions in conformance with aircraft specifications, limitations, safety procedures and standards.

Essential functions and responsibilities:

• Establishes and maintains positive rapport and communications with all Clients, relevant departments, and regulatory agencies
• Coordinates customer related matters with company entities and outside vendors which includes Schedule, Ad Hoc public, and private charters
• Coordinate all administrative functions that provide for the safe, efficient and on-time departure of the airline
• Coordinate ramp offload and loading activities
• Prepare flight documents including flight plans, weather briefings, NOTAMs, etc.
• Prepare and compose flight messages including arrival and departure, and load messages, etc.
• Prepare flight schedule.
• Prepare daily reports on domestic/international arrivals and departures
• Update Flight Information Display System
• Coordinate with the Supervisor(s) and Lead Agent(s) on duty the allocation of personnel as required directly or via two-way radios
• Manage implementation of irregular operations plan
• Accurately prepare and send LDM and CPM messages per carrier standards
• Post flight review of flight folder ensuring all required documents and checklists completion
• Verify baggage reconciliation prior to departure
• Complete load planning including cargo and baggage as required
• Prepare NOTOC for crew based on cargo load, if required
• Accurately prepare weight and balance load sheets and trim data for the flight, if required
• Coordinate and transmit information to centralized load control, if required
• Coordinate fueling activities and liaise with fuelers
• Coordinate De-icing
• Liaise with catering vendors as required
• Coordinate overnight aircrafts
• Maintain records of all aircrafts, flights serviced and services performed
• Monitors emails, computers messages, and telephone calls
• Notify Sky Caps with wheelchairs
• Act as Account Supervisor when Supervisor is not present.
• Other duties as assigned by Supervisor or Manager.

COMPETENCY/BEHAVIORAL REQUIREMENTS:

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to Detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
• Willingness to take on responsibilities and challenges
• Be sensitive to others' needs and feelings and be understanding and helpful on the job
• Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done

PHYSICAL Demands:

Must be able to work in a high-pressure environment. Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoors conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications:

Education: High School diploma or equivalent

Experience: Minimum Two (2) years of experience in airport operation environment

Knowledge: Computer literate with proficiency in Microsoft Word, Excel and Outlook

Position from which an employee could be promoted into this: Ground Operations Agent.

Must be able to work under pressure.

Must be able to work alone and use independent judgment.

Capable of handling multiple tasks simultaneously.

Ability to work rotating shifts including weekends (i.e. Friday, Saturday & Sunday), holidays and days off.

Ability to read, writes, fluently speak and understand the English language.

Must possess a valid driver’s license.