What are the responsibilities and job description for the Airline PT Passenger Service Agent position at Trego-Dugan Aviation Inc?
Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
Number of weekly hours may increase or decrease due to seasonal flight changes.
Customer Service Agent
General Purpose Of Job
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.
Essential Duties And Responsibilities
Salary: $18 per hour
Benefits
Number of weekly hours may increase or decrease due to seasonal flight changes.
Customer Service Agent
General Purpose Of Job
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.
Essential Duties And Responsibilities
- Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
- Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
- Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
- Ensures FAA, Airline, and airport regulations are followed
- Enforces safety/security measures and protects sensitive zones
- Assists Customers with special needs, i.e., Customers who need assistance in boarding
- Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
- Excellent communication skills
- Able to read and write English; bilingual skills a plus
- Ability to work efficiently under time constraints
- Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
- Must be well groomed and physically fit
- Completely clean and search an aircraft
- Other duties as assigned
- Must pass a ten (10) year background check and pre-employment drug test
- Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
- Able to attend required training
Salary: $18 per hour
Benefits
- Paid time off
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability
- Driver's License (Required)
Salary : $18