Group Services Coordinator

Description

About Treetops Resort: 

Nestled in the heart of northern Michigan, Treetops Resort offers a sanctuary for adventure and relaxation. Our award-winning destination is renowned for its exceptional hospitality, breathtaking landscapes, and a wide array of recreational activities. At Treetops Resort, we are committed to providing unforgettable experiences for our guests, whether they are seeking thrilling outdoor adventures or a peaceful retreat. Join our team and be part of creating memorable moments in a place where luxury meets the great outdoors. 

About the Position: 

The Group Services Coordinator is central to delivering professionally coordinated, high quality group experiences at Treetops Resort. This position serves as the point of communication for contracted group clients, collecting and translating event details into accurate operational plans. Working closely with all departments, this role drives clarity, timeliness, and consistency to support seamless group execution and repeat business.

Responsibilities: 

• Serves as the Single Point of Contact — Maintains all primary communication with contracted group clients to ensure a consistent, organized flow of information.
• Facilitates the First Meeting with Precision — Leads the initial planning call with clients—establishing expectations, building confidence, and confirming needs and timelines across departments.
• Translates Client Needs into Operational Clarity — Creates and distributes accurate documentation for lodging, event space, F&B, recreation, golf, and other required services, such as IT and Accounting/Payments.
• Drives Timeliness and Detail Accuracy — Monitors deadlines, updates schedules, and verifies completion of client-provided information to support smooth execution.
• Supports Repeatable, Scalable Group Success — Documents event details to build consistency in planning and enable Sales to easily rebook repeat group business.
• Post-Event Follow-Up — Assists in gathering feedback, reviewing event outcomes, and identifying process enhancements for future programs.
• Sales & Administrative Support — Maintains accurate group data in internal systems, tracks room block pickup, and supports simple contract documentation changes when needed.
• Additional duties as assigned to support exceptional group experiences.

Qualifications

Requirements: 

• 1–3 years of experience in hospitality or event coordination required
• Excellent organizational skills with strong attention to detail and accuracy
• Clear and professional communication — written and verbal
• Confident managing client expectations and coordinating with multiple departments
• Proficient in Microsoft Office and able to learn resort systems quickly
• Strong teamwork mindset with a proactive, solutions-oriented approach

Treetops Resorts is an Equal Opportunity Employer. All employment is decided based on qualifications, merit, and business need.