What are the responsibilities and job description for the Parts Specialist position at Treeline, Inc.?
Description
The Treeline Service Center (TSC) Store Parts Specialist are responsible for servicing Treeline’s Service Center, Fleet Shop and Equipment Shop technicians with the parts they need. Additionally, they sell parts and equipment to TSC Store customers both in person and over the phone. Parts Specialist are responsible to search out and price parts appropriately from multiple vendors/sources. Our Parts Specialist are highly knowledgeable about the industries they serve and are committed to superior service and excellent customer satisfaction.
Essential Duties And Responsibilities
Education/Experience/Qualifications:
High School Diploma or G.E.D.
3 years of work experience in an industrial/heavy duty/automotive/retail environment
Direct experience in use/ repair of industrial/ heavy duty / automotive equipment
Good writing, communication, and math skills
Competent with computers, Internet use, and Microsoft Office
Good organizational skills; neat and orderly with paperwork and records.
Desirable: CPR/First Aid card.
Knowledge, Skills, And Abilities
Possesses knowledge of and observes safety rules, regulations, policies, and procedures.
Exceptional interpersonal and communication skills.
Ability to manage difficult situations to a successful outcome.
Good time management and organizational abilities.
Ability to work with minimum supervision, to be self-directed and work independently.
Ability to work proficiently in a fast-paced environment.
Ability to change plans and priorities on the go.
Ability to deal in a positive way with difficult customers to create positive outcomes.
Ability to be interested to learn new things
Physical And Environmental Requirements
Ability to sit, stand and walk for extended periods
Frequent lifting and carrying of items up to 50 pounds
Regular bending, stooping, and reaching
Reach at or above shoulder height frequently
Frequent use of both hands
Very accurate near vision; accurate far vision
Minimal color discrimination and depth perception
The ability to work at all temperatures
Exposure to periodic moderate to fairly loud noise, below 85db
Wearing OSHA required PPE
The Treeline Service Center (TSC) Store Parts Specialist are responsible for servicing Treeline’s Service Center, Fleet Shop and Equipment Shop technicians with the parts they need. Additionally, they sell parts and equipment to TSC Store customers both in person and over the phone. Parts Specialist are responsible to search out and price parts appropriately from multiple vendors/sources. Our Parts Specialist are highly knowledgeable about the industries they serve and are committed to superior service and excellent customer satisfaction.
Essential Duties And Responsibilities
- Contributes to developing and maintaining a safe working environment.
- Maintains personal safety and watches out for the safety of others.
- Accepts and appreciates others watching out for their safety.
- Complies with all OSHA safety guidelines.
- Communicates with team members and customers in a positive and collaborative manner.
- Consistently maintains a positive and problem-solving attitude.
- Understands and adheres to Treeline’s employment handbook.
- Service technicians with the parts they need in a timely and cost-effective manner.
- Make over the counter and telephone sales; invoice customers and take payments.
- Assist customers in parts selection; provide technical information and advice.
- Suggest possible add-on items as appropriate.
- Promote sales by telephone, mail, and email.
- Maintain a high level of customer service.
- Fill out service department orders.
- Complete necessary invoices and other forms as needed.
- Make hydraulic hoses as needed.
- Operate forklift
- Assist in unpacking and packing of parts for shipment and receiving.
- Assist in physical inventory and routine maintenance.
- Responsible for overall cleanliness and appearance of sales floor and inventory back rooms.
- Utilize strong interpersonal skills in interacting with customers, vendors, and employees.
- Complete other tasks pertaining to the general operation within Treeline’s Parts Dept.
Education/Experience/Qualifications:
High School Diploma or G.E.D.
3 years of work experience in an industrial/heavy duty/automotive/retail environment
Direct experience in use/ repair of industrial/ heavy duty / automotive equipment
Good writing, communication, and math skills
Competent with computers, Internet use, and Microsoft Office
Good organizational skills; neat and orderly with paperwork and records.
Desirable: CPR/First Aid card.
Knowledge, Skills, And Abilities
Possesses knowledge of and observes safety rules, regulations, policies, and procedures.
Exceptional interpersonal and communication skills.
Ability to manage difficult situations to a successful outcome.
Good time management and organizational abilities.
Ability to work with minimum supervision, to be self-directed and work independently.
Ability to work proficiently in a fast-paced environment.
Ability to change plans and priorities on the go.
Ability to deal in a positive way with difficult customers to create positive outcomes.
Ability to be interested to learn new things
Physical And Environmental Requirements
Ability to sit, stand and walk for extended periods
Frequent lifting and carrying of items up to 50 pounds
Regular bending, stooping, and reaching
Reach at or above shoulder height frequently
Frequent use of both hands
Very accurate near vision; accurate far vision
Minimal color discrimination and depth perception
The ability to work at all temperatures
Exposure to periodic moderate to fairly loud noise, below 85db
Wearing OSHA required PPE