Cannabis Order Processing Agent

Who We Are

Tree of Life is a retail cannabis dispensary built by a passionate team of professionals who share a strong, community‑first worldview. As we grow, our mission is to give back 50–70% of net profits to non‑profits across Southern Nevada.

We believe in lifting others as we rise—and that includes our team. We want you to feel good about where you work and aligned with the impact your work creates. We’re proud to have low turnover, a supportive culture, and steady growth.

Our Mission

Our goal is to achieve 100% customer satisfaction through:

• Compassionate, knowledgeable customer service
• Competitive pricing
• High-quality cannabis products
• Strong teamwork
• Meaningful community involvement

Our Values: TRUST

• Teamwork – Show up mentally and physically for your team
• Respect – For customers, coworkers, and yourself
• Unity & Urgency – Supporting each other with purpose strengthens our team and community
• Service – We are a retail service business serving a product we love while giving back
• Transparency – Honesty builds trust with our team and our community

About the Role
As an Online Fulfillment Specialist at our licensed North Las Vegas cannabis dispensary, you will play a key role in ensuring our customers receive accurate, timely, and compliant orders. This position is responsible for pulling and preparing online orders for in-store pick-up, curbside service, and delivery. The ideal candidate will have a strong attention to detail, knowledge of Nevada cannabis regulations, and the ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Process online orders through our point-of-sale system, ensuring accuracy and compliance.
• Pick products from inventory based on order details, verifying each item matches the customer's selection.
• Inspect and package orders in accordance with Nevada Cannabis Compliance Board (CCB) guidelines, including proper labeling, exit packaging, and customer purchase limits.
• Organize fulfilled orders by method: in-store pickup, curbside, or delivery, ensuring proper handoff to front-of-house or delivery staff.
• Verify IDs and age requirements per NRS 453 and dispensary protocols for curbside interactions.
• Communicate effectively with delivery drivers, inventory staff, and budtenders to maintain workflow and minimize delays.
• Maintain an organized, clean, and compliant fulfillment area.
• Accurately log fulfilled orders and flag any discrepancies or issues to management.
• Assist with inventory audits, restocking, and compliance logs as needed.
• Stay up to date with Nevada cannabis regulations and dispensary SOPs (standard operating procedures).

Requirements

• Previous experience in retail, cannabis, warehouse fulfillment, or related field preferred.
• Must be 21 years of age or older with a valid ID.
• Ability to obtain a valid Nevada Cannabis Agent Card (registered through the Cannabis Compliance Board).
• Detail-oriented with strong organizational and time management skills.
• Comfortable working with POS systems, inventory tools, and order-tracking software.
• Knowledge of cannabis products and consumption methods is a plus (training provided).
• Able to work in a fast-paced environment and meet daily order quotas.
• Ability to stand, walk, bend, and lift up to 25 lbs for extended periods.
• Comfortable working in a back-of-house setting with minimal customer interaction

Role Overview

As an Online Fulfillment Specialist, you play a critical behind‑the‑scenes role in delivering a smooth, accurate, and compliant customer experience. You’ll be responsible for pulling, packaging, and preparing online cannabis orders for in‑store pickup, curbside service, and delivery, ensuring every order meets Nevada Cannabis Compliance Board (CCB) requirements.

This role is ideal for someone who thrives in a detail‑oriented, high‑volume environment, enjoys structured processes, and prefers a back‑of‑house position with minimal customer interaction.

What You’ll Do

Order Processing & Accuracy

• Process online orders through the POS system with precision and speed
• Pull products from inventory according to order details, verifying accuracy at every step
• Identify and report discrepancies, shortages, or system issues promptly
• Ensure all fulfilled orders are compliant prior to customer or driver handoff

Fulfillment Organization

• Organize completed orders by fulfillment method (in‑store pickup, curbside, delivery)
• Coordinate smooth handoffs with front‑of‑house staff and delivery drivers
• Maintain clear workflow to minimize delays during peak hours

Curbside & ID Verification

• Verify customer identification and age during curbside interactions per NRS 453 and dispensary protocols

Team Communication & Workflow

• Communicate clearly with budtenders, inventory staff, and delivery drivers
• Support efficient order flow and maintain operational consistency

Inventory & Area Maintenance

• Maintain a clean, organized, and compliant fulfillment workspace
• Assist with restocking, and compliance documentation
• Accurately log fulfilled orders and completed tasks

Ongoing Compliance

• Stay current on Nevada cannabis regulations and dispensary standard operating procedures (SOPs)

What We’re Looking For

• Previous experience in retail, cannabis, warehouse, or fulfillment preferred
• Must be 21 years of age or older with a valid government-issued ID
• Ability to obtain a Nevada Cannabis Agent Card through the Cannabis Compliance Board
• Highly detail‑oriented with strong organizational and time‑management skills
• Comfortable using POS systems, inventory software, and order‑tracking tools
• Cannabis product knowledge is a plus (training provided)
• Able to meet daily order quotas in a fast‑paced environment

Physical & Work Environment Requirements

• Ability to stand, walk, bend, and lift up to 25 lbs throughout the shift
• Comfortable working primarily in a back‑of‑house setting with limited customer interaction

Why This Role Matters

Fulfillment is where accuracy, compliance, and customer trust come together. Your work ensures customers receive the right products, on time, and by the book—every single order.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $17