Director of Clinical Services

Who We Are

At Alsana, we exist to be a source of hope and healing in the world. We are a dedicated eating disorder recovery community supporting adults and adolescents of all genders through personalized, whole-person care. We offer in-person residential, outpatient, and virtual programs nationwide, including adolescent PHP and IOP. Our programs are designed to meet people where they are in their recovery journey.

Our culture is deeply relational and grounded in clinical integrity, whole-heartedness, mutual respect, thoughtful engagement, and rooted reliability. We believe the way we show up for one another is inherently healing and shapes every interaction we have with clients, families, and partners. Every team member plays a vital role in creating an experience where people feel rooted, engaged, and respected. When you join Alsana, you become part of a recovered community built on compassion, respect for each person’s unique story, and access to care across all identities.

What You’ll Do:

The Director of Clinical Services provides clinical direction and administrative oversight of a specific program. This position is responsible for ensuring clinical excellence through developing, implementing and monitoring clinical quality. This position also has administrative responsibilities in managing the program and supervising staff. This position is also accountable to specific performance, financial, and growth goals and objectives.

• Oversees all aspects of the program to ensure quality and initiates quality improvement that may be necessary.
• Hires and trains new therapists, dietitians and nurses, collaborating with and/or referring to specialist in the given discipline for guidance.
• Works with other leaders to guide the professional development of staff in therapists, dietitians, and nurses training and supervision.
• Provides supervision of program staff and works closely with Lead Therapist, Lead Dietitian, and Lead Nurse/DON to ensure that treatment is clinically appropriate for the clients, meets professional and ethical standards, and is effective.
• Coordinates medical care with physicians by following through with their established directives.
• Coordinates admissions into the Program and oversees integration into the therapeutic community.
• Guarantees the treatment program operates optimally through tasks that ensure that client paperwork, including intake reports, clients files, progress reports, and treatment plans are up to date and in compliance with regulatory standards.
• Consistently conducts overall assessments of the effectiveness of the treatment program, gathering input from lead staff, and addresses the strengths and weaknesses.
• Serves as a liaison between the treatment programs and collaborates with other entities in the community that are significant and influential in the clients’ lives, such as families and referral sources.
• Oversees scheduling and overtime/vacation/sick time management for supervisees
• Conducts (or coordinates with appropriate supervisors) weekly supervision for therapists and dietitians. Shares outcome measures and reviews documentation.
• Maintains and ensures the program operates within the guidelines accreditation boards as appropriate, as well as increasing patient safety awareness.
• Reviews stakeholder feedback in Perception of Care surveys and revises program offerings as needed.
• Partners with appropriate leaders to develop, coordinate and deliver inservices, education sessions, presentations and training to clients, families, staff and other caregivers.
• As appropriate to discipline, write and submit proposals for presentations at various industry specific conferences (e.g., iaedp).
• As appropriate to discipline, support Utilization Review department/process by facilitating communication between treatment team members and UR for weekly insurance reviews and peer to peer reviews.
• Collaborates with local outreach representative to creatively engage referral sources on monthly basis.

Qualifications:

• Master’s Degree in Social Work, Clinical Counseling, or other relevant health related discipline.
• 3 years of progressively responsible experience in leadership role and a minimum of 2 years recent related experience working with eating disordered clients or an equivalent combination of education, training and experience.
• Experience in partnering with an executive team
• Licensed as a Clinical Counselor in the state the position is located (preferred)

Benefits That Support You

At Alsana, we believe in taking care of the people who make our mission possible. Eligible team members enjoy a supportive benefits package designed to support your health, well-being, and growth, including:

• Medical, Dental, and Vision insurance with multiple plan options

(Cigna nationwide; Kaiser available in CA)

• HSA plans with employer contributions
• FSA Healthcare and Dependent Care plan options
• Generous PTO, sick time, Covid Time, and 6 paid holidays
• Companypaid Basic Life and AD&D insurance
• Shortterm disability (companypaid for nonCA; CA uses state plan)
• Continuing education stipend for eligible roles
• Voluntary benefits including Supplemental Life, LongTerm Disability, Accident, and Hospital Indemnity
• LifeMart employee discount program
• Free meals & snacks (positionspecific)

Join us in helping people feel rooted, engaged, and respected as they find their path to recovery. Together, we foster a community built on compassion, mutual respect, and whole-hearted care.