What are the responsibilities and job description for the Tasting Room Associate position at Treasury Wine Estates?
Boldly Cultivating )
About us
Treasury Wine Estates (TWE) is one of the world's largest wine companies and we are proud of our Treasury America's portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE we are led everyday by our purpose,
Boldly Cultivating
. We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.
At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world's most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people.
To learn more about our purpose and our renowned portfolio of global brands, click here.
About Sterling Vineyards
Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley. Closed in September 2020 following the Glass Fire that affected much of the area, Sterling reopened to guests in October 2023 complete with a new gondola system, re-imagined visitor spaces and a fresh take on Napa Valley hospitality.
About the role
Sterling Vineyards is looking for a Tasting Room Associates with a background in customer service, a good eye for detail, and truly enjoys fostering a wonderful experience for every guest that visits the property. As a Hospitality Sales Associate, you will be the main point of contact for our guests, so a polite, friendly, and energetic demeanor is a must.
Key Responsibilities
Set-up and host wine tastings and tours for guests
Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets
Collaborate with co-workers to provide a superior guest experience
Provide service and hospitality that exceeds our competitors and our guest's expectations
Stay current on Sterling Vineyards wines and customer offerings
Be engaged and active in local wine industry community – know our market
Be informed on local hospitality offerings and make recommendations to guests
Participate in TWE training programs
Strive for WISE triple score sales and service results
Open, close and operate cash registers
Assist in events, private dinners and various site activities
Assist Wine Inventory and Merchandise Dept. with restocking, inventory and floor upkeep
Follow site policies and procedures including but not limited to: Opening and closing, inventory of merchandise and wine, etc
Act as a backup for other Hospitality Sales Associates who are conducting tastings and tours
About you
Must be 21 years of age
Exemplary customer service skills
Passionate about wine
Sales and conversion via hospitality and knowledge
Strong presentation skills with the ability to relay their knowledge of wines and wine production
Dynamic communication skills & positive attitude
Must have a clean professional appearance and excel in intercommunications and interactions
Ability to start a project and carry through to successful implementation
Knowledge of food and wine, the wine industry, Sonoma, Napa and Bay Area restaurants
This position must work weekends (Friday, Saturday and Sunday), some holidays and evenings
Must be able to lift 50 lbs (a case of wine)
Why you'll love it here
- Our culture is built on bringing our whole selves, being courageous and delivering together – it's our DNA and the heart of who we are at TWE.
- We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
- Enjoy the world's most desirable wines through our generous employee product allowance
- Competitive benefits package including Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more
- Plus, you'll get an extra day off each year with your "TWEforME Day" – a day to spend however you choose
We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives. To find out more, click here.
It takes all varietals
At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products.
All qualified applicants will be considered for employment regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact , quoting the job title and reference number.
Pay Transparency Disclosure:
The base pay range offered for this position is $21 to $26 per hour and other benefits. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of our Calistoga, CA location. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.
How to apply
We do move quickly at TWE and continually review applications, so if you don't want to miss out, apply today.
Salary : $21 - $26