What are the responsibilities and job description for the Ticket Office Representative position at Treasure Island?
Specific Job Functions:
- Properly operate the current Ticketing system for ticket sales.
- Interpret and utilize numerous systems and show codes.
- Cross-sell tickets and provide information for all sister properties.
- Provide the highest level of customer service to all guests.
- Resolve guest complaints or find the appropriate person able to assist.
- Utilize a cash drawer with various tender types.
- Input numerous reservations with accuracy.
- Retrieve seats from different blocks for corresponding vendors.
- Finalize reservations and distribute tickets to correct purchasers.
- Organize all daily paperwork by tender types and correctly balance to Cashier Reports.
- Answer multi-line telephones.
- Check stock levels and replenish to operational levels prior to opening.
- Balance correctly at the end of shift.
- Clean work area thoroughly at the end of shift.
- Possibility of assisting management when needed.
- Perform any and all other job related functions.
Responsibilities/Qualifications
- Must be fluent in English both spoken and written.
- Previous Ticketing experience is preferred.
- Must have at least 6 months cash handling experience.
- Must have at least 6 months of customer service experience.
- Ability to work independently as well as a part of a team.
- Professional appearance and demeanor a must.