What are the responsibilities and job description for the Female Spa Attendant position at Treasure Island?
Specific Job Functions:
- Supervise Spa/Salon staff to ensure they adhere to and enforce company, as well as Spa and Salon policies, practices and procedures while being alert to their duties and responsibilities.
- Instruct new hires and employees on expectations and responsibilities for each role.
- Order products for back bar and amenities.
- Prepare schedules for spa attendants and maintain time-off requests.
- Check guests in and out of spa/salon facility.
- Provide tours of locker room and wet areas to all guests.
- Provide beverages, towels, robes, and slippers to guests.
- Provide exceptional customer service and assist guests with any questions.
- Ensure all services are completed promptly in time allotted.
- Provide professional and courteous behavior to all guests and employees.
- Discard soiled linen as well as folding and restocking of clean linen as needed.
- Pick up linen from dock as needed.
- Push and pull linen carts to appropriate areas.
- Stock water and juices in spa area.
- Oversee guests’ needs in the gym by providing water in the cooler, bottled water and offering iced towels.
- Monitor the gym for cleanliness and reorganize weights and other equipment.
- Maintain the overall appearance of the spa/salon.
- Perform other job related duties as deemed necessary for the success of the department.
Qualifications:
- Two to five years customer service experience with at least one year of spa fitness experience preferred.
- Must have flexible schedule.
- Excellent communication skills a must.
- Basic knowledge of Microsoft Office Excel, Word and Outlook preferred.
- Able to communicate in English both verbal and written form.
- Bi-lingual helpful.
- Basic knowledge of spa software preferred.
- Knowledge of basic office equipment including multi-line phone system, fax and copy machine preferred.
- Ability to multi-task and handle a fast-paced work environment.