What are the responsibilities and job description for the Casino Ambassador position at Treasure Island Resort & Casino?
- Please note: a resume is required for this position*
SUMMARY: To provide a high level of service to High-Value player segments and provide support in Marketing Operations. Responsible for a high level of guest service as described in your department’s guest service standards.
Essential Duties And Responsibilities
- Identify and recruit players for Island Passport Club membership by promoting club benefits and enroll new Player’s Club members
- Ensures player enrollment and processing is handled accurately, efficiently, and professionally
- Work closely with table games staff to increase club participation among Table Game players
- Meet and greet hosted players on the casino floor
- Maintain a constant awareness of all Casino services, promotions and events
- Offer services to hosted players to include drink service, promotions participation and expedite other player needs
- Assist Casino Hosts as needed with meet and greet and other guest services for coded players
- Use Call Center resources to actively call players to acknowledge and promote special occasions (birthday, anniversary, etc.), and special trips.
- Assist players of potential High-Value in conjunction with Casino Hosts
- Assist Island Passport Club and Call Center staff as needed
- Identify active players without a card and secure, print and deliver cards for tracking
- Promote club benefits and the use of the card in all player interactions
- Assist Call Center with sales lead penetration by making sales calls to assigned lists
- Increase spend per trip by reaching out to assigned hosted / developmental players, meet goals and quotas as assigned
- Floor prospect for players of extreme High-Value
- Organize, categorize and maintain all players in assigned book of business
- Analyze player profiles for sales calls
- Expedite player requests and reservations
- Fulfill player requests for comps
- Accompany guests to sporting events as needed Drive inactive/dormant player trips
- Respond to Guest inquiries through varied means of both written and oral communication
Knowledge and Certification
Required
- High School Diploma/GED or equivalent experience
- 6 months experience as a Customer Service Representative II, Island Passport Club Representative II or equivalent experience in customer service sales
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
- Excellent written, verbal and interpersonal communication skills
- Must be able to read and write English
- Proven to accurately type 35 wpm
- Proficient at phone systems and computer applications
Required:
- Ability to work fast and efficiently
- Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professional and credibility
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to independently complete multiple tasks in a professional manner
- Ability to speak in a clear, concise and pleasant voice
- Ability to retain large amounts of information regarding the property and its amenities
- Ability to enthusiastically and professionally sell and/or promote relevant events and promotions
- Treasure Island guest service training
- TIPS training and certification
- Department software applications including Player Tracking, Gaming System and Hotel Management Systems
- Department orientation
- Any position-related training as determined by department manager
- Must be able to walk and / or stand and sit for long periods throughout the day
- Must have a good sense of balance, and be able to bend, kneel, stoop and twist
- Must be able to push, pull and grasp objects occasionally
- Must have the ability to independently lift up to 25 pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Extensive computer use
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact
Salary : $41,600