Sr. Hybrid Trainer

Treasure Data:

At Treasure Data, we’re on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes.

We are thrilled that Forrester has recognized Treasure Data as a Leader in The Forrester Wave™: Customer Data Platforms For B2C. It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities.

Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Your Role:

We're looking for a Senior Hybrid Instructor to join our Treasure Data Academy team. Reporting to the Academy Lead, you'll deliver engaging instructor-led training experiences both in-person and virtually, incorporating basic training principles and edutainment techniques to create memorable learning experiences for partners, customers, and internal teams.

Responsibilities & Duties:

• Deliver dynamic instructor-led training sessions across hybrid formats (in-person and virtual), ensuring engaging and effective knowledge transfer through the use of gamification, interactive elements, and multimedia techniques
• Travel up to 60% of the time to deliver on-site training programs, workshops, and certification sessions at customer and partner locations
• Design and facilitate immersive training experiences that incorporate edutainment principles, making complex technical concepts accessible and memorable for diverse audiences
• Apply adult learning principles and instructional design best practices to create engaging training sessions that maximize participant retention and application
• Develop and deliver technical training programs focused on Customer Data Platform (CDP) implementations, software training, and data platform concepts
• Adapt training delivery methods based on audience needs, learning objectives, and format requirements (virtual vs. in-person)
• Collaborate with content development teams to ensure training materials translate effectively across different delivery formats
• Track and analyze training effectiveness metrics, gathering feedback to continuously improve program delivery and participant engagement
• Support certification program delivery, including hands-on labs, assessments, and practical application exercises
• Partner with customer success and partner enablement teams to ensure training programs drive adoption and maximize platform value

Required Qualifications

• Bachelor's degree or equivalent practical experience
• 10 years of experience in technical training delivery with a proven track record of success
• Extensive experience delivering instructor-led training in both virtual and in-person formats
• Strong background in Customer Data Platform (CDP) training and implementation
• Proven expertise in software training and data platform education
• Demonstrated ability to incorporate edutainment techniques, gamification, and interactive elements into training programs
• Experience applying adult learning principles and instructional design methodologies
• Excellent presentation and facilitation skills with ability to engage diverse technical and non-technical audiences
• Comfort with extensive travel requirements (up to 60% travel)
• Strong adaptability skills to deliver consistent training experiences across different environments and formats

Preferred Qualifications

• Experience with Treasure Data or similar CDP platforms
• Advanced knowledge of marketing technology and advertising technology landscapes
• Certification in training, instructional design, or adult learning methodologies
• Background in customer success or partner enablement
• Experience with learning management systems and virtual training platforms
• Track record of developing training programs that drive measurable business outcomes

Physical Requirements:

Working out of the New York, NY, office according to our “Global Hybrid Working Policy.”

Travel Requirements:

40-60% travel average with the opportunity to travel more if desired.

Perks and Benefits (US):

Our benefit package showcases our culture of care and empathy with

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
• Competitive compensation packages
• Company paid life insurance 3x salary
• Company paid short- and long-term disability coverage
• Retirement planning (401K) with 4% company match
• Restricted Stock Units (RSU)
• Flexible Time Off (FTO)
• Up to 26 weeks paid parental leave

About Treasure Data:

Treasure Data is the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI. Recognized as a Leader by Forrester and IDC, Treasure Data empowers the world’s largest and most innovative companies to deliver hyper-personalized customer experiences at scale that increase revenue, reduce costs, and build trust.

Through unique capabilities such as the Diamond Record, AI Agent Foundry, and AI Decisioning with Real-Time Personalization, Treasure Data enables marketing and CX teams to personalize cross-channel engagement in real-time, optimize marketing spend while increasing ROI, and drive customer lifetime value through more intelligent retention and loyalty.

Our Dedication to You:

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!