What are the responsibilities and job description for the Volunteer Coordinator position at Treasure Coast Hospice?
Definition
The Volunteer Coordinator is responsible for various administrative tasks within the Volunteer Services Department. This position is responsible for supervising, recruiting, and building relationships with volunteers as well as placement of volunteers with the patients/families in a supportive environment. Successful candidate will demonstrate coordinated efforts to meet the Standards & Hospice Medicare Guidelines. The Volunteer Coordinator works supportively with the Director of Volunteer Services, Volunteer Coordinators, Interdisciplinary Team Members, including Physicians, Social Workers, Nurses, Certified Nurses’ Aides, Spiritual Care Coordinator and Counselors.
Qualifications
Category III (involves no routine or potential exposure to blood, body fluids/tissues).
Working Conditions
Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man-made or natural), including at evacuation sites. The person in the position will work in a smoke-free location and is expected to adhere to all smoking restrictions.
EEO/Drug Free Workplace
The Volunteer Coordinator is responsible for various administrative tasks within the Volunteer Services Department. This position is responsible for supervising, recruiting, and building relationships with volunteers as well as placement of volunteers with the patients/families in a supportive environment. Successful candidate will demonstrate coordinated efforts to meet the Standards & Hospice Medicare Guidelines. The Volunteer Coordinator works supportively with the Director of Volunteer Services, Volunteer Coordinators, Interdisciplinary Team Members, including Physicians, Social Workers, Nurses, Certified Nurses’ Aides, Spiritual Care Coordinator and Counselors.
Qualifications
- Three to five years’ administrative experience.
- Previous experience in the medical or teaching field, human resources or volunteer services is a plus.
- Current knowledge of business software applications, including Microsoft Office Suite.
- Strong administrative, interpersonal, communication, and multitasking skills, with demonstrated attention to detail.
- Valid Florida Driver’s License, reliable automobile and auto insurance.
- Attendance is a condition of employment.
- Flexible with time schedule to accommodate volunteers’ needs (days, nights, or weekends).
- Work collaboratively with other departments. Demonstrates leadership of volunteers and shows initiative in team approach to program development. Inspires staff and volunteers to live the Treasure Coast Hospice’s Mission, to achieve its Vision, and demonstrates our Values and Commitment. Stays abreast of and follows legal and compliance hospice issues.
- Meets or exceeds identifiable standards for the position. The position has a bonus potential based on meeting or exceeding expectations for the position and overall Organizational performance.
- Provide day-to-day support to Volunteer Services to ensure Medicare COP requirement of 5% of the total patient care hours of all hospice paid employees being fulfilled by volunteers is met or exceeded, as directed.
- Maintains volunteer files and online records in a timely manner.
- Evaluates work environment consistently for process and self-improvement, including time management.
- Participates in the retention and management of new and existing volunteers.
- Participates in the recruitment, training and orientation activities of new and current volunteers.
- Work with clinical staff (Interdisciplinary Team) to complete ongoing patient/volunteer assignments.
- Demonstrates a working knowledge of Hospice policies and procedures.
- Demonstrates the ability to assess situations, consider alternatives and chose the appropriate course of action.
- Responsible for making personal contact with volunteers and returning calls within 24 hours.
- Promotes a positive work environment and maintains strict confidentiality.
- Demonstrates the ability to organize, prioritize, and determine work needs.
- Maintains a high level of urgency, customer consciousness and service excellence.
- Demonstrates accurate and timely execution of administrative functions of the Volunteer Services department.
- Complies with Treasure Coast Hospice policies and procedures, including all Federal, State and Local laws as well as the organization’s compliance program.
- Fulfills all responsibilities related to the success of the strategic plan of the organization, as requested and assigned.
Category III (involves no routine or potential exposure to blood, body fluids/tissues).
Working Conditions
- Typing or otherwise working primarily with fingers rather than with the whole hand as in handling.
- Sedentary – Exerting up to ten pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
- The work is required to have close visual acuity such as/preparing and analyzing data and figures; transcribing, viewing a computer terminal; extensive reading.
Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man-made or natural), including at evacuation sites. The person in the position will work in a smoke-free location and is expected to adhere to all smoking restrictions.
EEO/Drug Free Workplace