What are the responsibilities and job description for the Professional Relations Representative position at Treasure Coast Hospice?
Definition
The Professional Relations Representative primary responsibility is to educate physicians and other healthcare providers on the benefits of hospice services to patients with a life expectancy of six months or less. Responsible for increasing referrals and admissions for Treasure Coast Hospice services by developing successful relationships and educating medical/professional referral sources within an assigned geographic and/or medical provider area. Communicate regularly with staff and referral sources to solidify acceptance and allegiance throughout the service area.
Qualifications
High school diploma or equivalency preferred.
Bachelor’s degree in business, marketing or related field preferred or a combination of equivalent education or work experience.
Three (3) year’s experience working with physicians and providers either as a healthcare and/or sales/marketing professional.
Professional sales training desired.
Hospice Experience Preferred.
Must demonstrate professional oral and written communication skills. Proven sales record required. Established relationships a plus.
Sales and marketing and referral development through establishing relationships with healthcare providers’ required.
Valid Florida driver’s license, auto insurance and reliable means of transportation to perform job duties.
Attendance is a condition of employment.
Key Result Areas
Position will be categorized as category III (involves no routine or potential exposure to blood, body fluids/tissues).
Working Conditions
The Professional Relations Representative primary responsibility is to educate physicians and other healthcare providers on the benefits of hospice services to patients with a life expectancy of six months or less. Responsible for increasing referrals and admissions for Treasure Coast Hospice services by developing successful relationships and educating medical/professional referral sources within an assigned geographic and/or medical provider area. Communicate regularly with staff and referral sources to solidify acceptance and allegiance throughout the service area.
Qualifications
High school diploma or equivalency preferred.
Bachelor’s degree in business, marketing or related field preferred or a combination of equivalent education or work experience.
Three (3) year’s experience working with physicians and providers either as a healthcare and/or sales/marketing professional.
Professional sales training desired.
Hospice Experience Preferred.
Must demonstrate professional oral and written communication skills. Proven sales record required. Established relationships a plus.
Sales and marketing and referral development through establishing relationships with healthcare providers’ required.
Valid Florida driver’s license, auto insurance and reliable means of transportation to perform job duties.
Attendance is a condition of employment.
Key Result Areas
- Responsible for successfully achieving admission goals and census growth in assigned area as specified in the strategic plan.
- Responsible for conducting a minimum of 12 direct physician/provider educational programs and four community outreach presentations per fiscal year.
- Communicate with the staff within the assigned service area by attending IDT and individual meetings with clinical and case managers at least once a month. The liaison may only share clinical information with other healthcare practitioners involved in the specific patient's care and will comply with all rules and regulations as set forth by HIPAA.
- Prepare quarterly sales plans, input daily referral source contract, and deliver weekly activity reports.
- Maintain a high level of urgency, customer consciousness and service excellence.
- Participate as an active supporter of the Treasure Coast Hospice compliance program, including an emphasis to report, as well as complying with all Federal, State and Local laws as well as the organization’s compliance program.
- Fulfill all responsibilities related to the success of the strategic plan of the organization, as requested and assigned.
Position will be categorized as category III (involves no routine or potential exposure to blood, body fluids/tissues).
Working Conditions
- Typing or otherwise working primarily with fingers rather than with the whole hand as in handling.
- Active - Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets. Going out to research the needs of other companies and learning who makes decisions about purchasing. Contacting potential clients via email or phone to establish rapport and set up in –person meetings
- Sedentary – Exerting up to ten pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria met.
- The work is required to have close visual acuity such as/preparing and analyzing data and figures; transcribing, viewing a computer terminal; extensive reading.
- Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man-made or natural) including evacuation sites. The person in the position will work in a smoke-free location, and is expected to adhere to all smoking restrictions.
- This position has excluded the marginal functions of the position that are incidental to the performance of the fundamental job duties. All duties, responsibilities and requirements are essential to the job. Job functions and requirements are subject to possible modifications to reasonable accommodate persons with disabilities.
- It is a condition of employment that employee receive all required vaccinations/titers required by community partners, including but not limited to MMR, Varicella, Hep B, TB.