Human Services Program Specialist

Position Summary

The Human Services Program Specialist is responsible for conducting welfare assessments, school-based engagement, and community outreach to support program participants and their families.

This role serves as a key liaison between participants, schools, and community resources, ensuring that each individual receives structured support through assessment-driven service plans, targeted interventions, and consistent follow-up. The Specialist will identify needs, monitor progress, and implement actionable plans that promote safety, well-being, and long-term success.

Key Responsibilities

Welfare Assessments

• Conduct ongoing participant welfare assessments to evaluate well-being, safety, and social-emotional needs
• Utilize structured tools and professional judgment to identify risks, barriers, and support needs
• Monitor changes in participant circumstances and escalate concerns when appropriate
• Maintain timely and accurate documentation of all assessments

School Engagement & Monitoring

• Conduct school visits to review academic performance, attendance, and behavioral trends
• Build strong relationships with teachers, counselors, and school administrators
• Advocate for participants and support alignment between educational and program goals
• Identify early intervention opportunities based on school feedback and data

Community Engagement

• Represent TCGC in the community through outreach events, workshops, and partner meetings
• Build and maintain relationships with local service providers and community organizations
• Facilitate connections between participants and community-based resources
• Support engagement strategies that increase program participation and retention

Service Planning & Follow-Up

• Develop individualized action plans based on assessment findings
• Establish measurable goals, timelines, and clear follow-up activities
• Conduct consistent check-ins and follow-up engagements to track progress
• Adjust plans based on participant outcomes and evolving needs

Case Coordination & Resource Referral

• Coordinate referrals to appropriate support services (mental health, academic support, social services, etc.)
• Collaborate with internal leadership and external partners to ensure continuity of care
• Maintain communication with participants and families to reinforce engagement

Targeted Group Support (Supplemental Intervention)

• Facilitate small, structured group sessions designed to address specific participant needs identified through welfare assessments and school engagement
• Utilize evidence-based tools and curricula, such as Overcoming Obstacles, to support development in areas including confidence building, conflict resolution, communication, and goal setting
• Implement short-term, targeted interventions that complement—rather than replace—core program instruction

Scope & Parameters

• Deliver no more than 1–2 small group sessions per week
• Ensure all group sessions are directly tied to documented participant needs and assessment findings (not general programming)
• Maintain alignment between group participation and individual service/action plans
• Track and document participant progress, including:
  • Attendance and engagement
  • Behavioral improvements
  • Social-emotional learning (SEL) outcomes

Outcomes & Accountability

• Establish measurable goals for each group intervention
• Provide brief post-session summaries and outcome reports
• Adjust or discontinue group interventions based on effectiveness and participant progress

Documentation & Compliance

• Maintain detailed, confidential records in accordance with nonprofit and legal standards
• Prepare regular reports on participant progress, outcomes, and program impact
• Ensure compliance with safeguarding, confidentiality, and mandatory reporting requirements

Qualifications

Education & Experience

• 2 years of experience in human services, youth programming, or community outreach
• Experience working with schools and community-based organizations strongly preferred

Skills & Competencies

• Strong assessment and critical thinking skills
• Ability to develop and manage structured service/action plans
• Excellent relationship-building and communication skills
• Strong organizational and documentation capabilities
• Ability to work independently in a field-based, high-accountability role

Preferred

• Knowledge of trauma-informed care and youth development principles
• Familiarity with Florida safeguarding and reporting requirements
• Bilingual (Spanish or Haitian Creole) a plus

Contract Expectations

• Independent contractor (1099) classification
• Anticipated average of 20–25 hours per week, with potential fluctuations based on program cycles and seasonal needs.
• Must have reliable transportation for local travel (schools, community sites, events)
• Flexible schedule, including occasional evenings for community engagement activities
• Responsible for maintaining professional standards and confidentiality
• Background screening required

Compensation

• Competitive hourly or per-engagement rate based on experience
• Mileage reimbursement for approved travel
• Option for caseload-based or retainer structure