What are the responsibilities and job description for the Field Services Engineer position at TRC Talent Solutions?
Position Title: Field Service & Automation Specialist
Location: Norcross, GA
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Overtime as needed; occasional Fridays/Saturdays)
Salary: $72,000 – $74,000/yr
Overview:
We are seeking a Field Service & Automation Engineer to support the installation, maintenance, and optimization of advanced automated production systems. This role combines hands-on fieldwork with remote technical support, requiring strong troubleshooting skills and the ability to work independently in dynamic environments.
Key Responsibilities:
- Install, commission, and optimize automated production systems at customer sites across North America
- Diagnose and resolve mechanical, electrical, hydraulic, and software issues on-site
- Train customer operators and maintenance teams to ensure efficient system operation
- Travel internationally as needed for installations, testing, and advanced technical support
- Office/Remote Support Responsibilities:
- Serve as the primary contact for customer technical support and troubleshooting
- Guide customers through diagnostics via phone and video to minimize downtime
- Document service interactions, resolutions, and ongoing cases accurately
- Identify recurring issues and provide feedback to engineering and service teams
- Collaborate with internal engineering teams on complex technical cases and updates
- Maintain awareness of customer systems, service history, and active issues
Qualifications:
- Strong electrical and mechanical background in industrial automation or production systems
- PLC programming and troubleshooting experience required (Siemens S7 or Beckhoff preferred)
- Ability to read and interpret electrical schematics and mechanical drawings
- Experience with remote troubleshooting or technical support is a plus
- Knowledge of hydraulic systems preferred
- Experience with industrial robotics (KUKA or similar) is a plus
- Background in truss, wall panel, or prefabricated construction systems is an advantage
- Excellent communication, documentation, and problem-solving skills
- Ability to remain calm and effective under pressure
- Self-motivated and able to work independently
- Valid passport with ability to travel up to 60% (including occasional weekends and international travel)
- French or Swedish language skills are a plus
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Salary : $72,000 - $74,000