What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Travis Mechanical LLC?
Full job description
HVAC Dispatcher / Administrator
HVAC company in Carrollton, Texas is currently looking to hire an HVAC Dispatcher & Job Coordinator.
The ideal candidate will possess strong organizational and customer service skills. Excellent communication and computer skills are a must! This full time job requires you to work in person at our Carrollton location.
What are the skills required for this job?
Confident and professional communication skills which includes:
Experience with and able to navigate email and third-party data systems, Outlook, Word, Quickbooks, Housecall Pro or other related industry software.
Attention to detail and multitasking.
Service oriented and ability to interact with all customer service scenarios (positive and negative). Able to answer customer questions and update the customer's data system. Ability to empathize and work through challenging problem-solving situations.
Ability to support field technicians with a friendly and helpful personality.
Eager to help with other tasks in the office if necessary.
Familiar with the Dallas, Fort Worth area and surrounding cities.
HVAC Dispatcher / Administration Minimum Requirements
Must have minimum of one year of dispatching experience
Ideally an associate’s in business or operations management
Minimum is a high school diploma.
Typing
Personality
A professional and courteous telephone manner.
Helpful and friendly personality
Strong commitment to customer satisfaction
Calm demeanor: multitask in fast paced environment
Team player
Mature
Pay: $20.00 - $40.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
Salary : $20 - $40