What are the responsibilities and job description for the Hotel Breakfast Attendant- Traverse City Home 2 Suites (FT&PT) position at Traverse City Home2 Suites?
What you will be doing
- Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
- Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
- Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
- Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.
What we are looking for
- Strong communication skills verbal and written
- High work ethic and self-initiative
- Proven customer service skills, including ability to be resourceful and creative
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.