Self-Storage Rental Agent

Do you love self-storage but hate cutting locks? Are you tired of sweeping units, dealing with auctions, or chasing down rental trucks? Do you love helping people find the solutions they need?

You’re in luck. At XPS Solutions, you can still use your self-storage expertise… without all the mess. We’re looking for experienced self-storage professionals who want to make an impact—off the property and on the phone.

Join us as a Self Storage Rental Agent and help people find their perfect storage solution—all while working in a supportive, tech-savvy, and people-first environment.

Why XPS?

For 25 years, XPS Solutions has supported thousands of self-storage facilities with friendly, innovative customer service solutions. We believe in one simple principle:

Experience Matters.
Theirs. Yours. Ours.

We’re passionate about making every interaction helpful, friendly, and kind. If you are too, let’s talk.

What You’ll Do:

As a Rental Agent, you'll:

• Answer inbound calls and provide quotes, take payments, and guide customers through the move-in process.
• Make outbound calls to follow up on missed opportunities.
• Provide real-time support to customers communicating via chat.
• Help customers find the right unit with empathy and enthusiasm.
• Transition someone from "I am calling around for pricing..." to "Yes, I am ready to rent. Please send me the lease..."
• Record accurate customer information and handle transactions securely.
• Meet or exceed performance goals (with bonus potential!).
• Be a positive representative of our clients brand—every call, every time.

What We’re Looking For:

• One year of self-storage experience is required.
• Sales experience is required.
• Someone who is familiar with what a conversion rate is.
• 2 years in customer service overall.
• Strong communication skills—both written and spoken.
• The ability to "assume a sale" and overcome objections" with confidence.
• Typing speed of at least 35 WPM.
• Ability to multitask across multiple screens in a fast-paced environment.
• High school diploma or equivalent.
• Patience, active listening, attention to detail, and a professional, friendly attitude.

Shifts Available:

Note: We are hiring for varied shifts, TBD.  All times listed are Central Time Zone. Specific shift discussions can occur during the interview process.

• Availability between 8:00 AM - 8:00PM is required.
  
  

Work Location - Onsite (2703 Telecom Pkwy Suite 150, Richardson, TX 75082)

Training will start 06/15 or 06/22, Monday through Friday from 8:30-5:00 PM

Compensation & Benefits:

• Starting at $18/hour 
• Monthly bonus pay opportunities - rent more, earn more!
• Cafeteria/market allowance for on-campus team
• Semi-monthly pay (paid twice per month)
• Paid training (typically 5 days)
• 401(k) with match
• Medical, Dental, Vision
• Paid vacation & sick time
• Life and disability insurance options

On-site Benefits

• Office Amenities: Take advantage of our robust break room, communal spaces, and occasional lunches or treats provided by the company.

• Snacks: Our on-site pantry has a wide variety of snacks, ready-to-eat meals, and drinks. Each on-site team member gets a monthly credit to use for the pantry. 

• Team Connection: Daily in-person collaboration fosters stronger relationships and mentorship opportunities.

• Company Culture: Enjoy the energy of a thriving workplace culture—celebrations, recognition events, and spontaneous team moments.

• Access to Resources: Immediate access to support teams, leadership, and onsite tools helps resolve challenges quickly.

• Professional Development: Participate in live training sessions, workshops, and leadership shadowing.

• Immersive Onboarding: Ideal for new team members wanting hands-on training and direct engagement with peers.

Frequently Asked Questions:

Is this job remote?

If you are local, this role is 100% on-site in Richardson TX. If you are outside of the driving boundaries, you will work from home. Note: you must have your own equipment and internet that must pass the specific requirements (will be sent prior to interview). 

What are the hours?

- We offer a variety of schedules. Let's talk about what works best for you.

How long is the training?

- Five paid days of hands-on training. Then, you’ll have a mentor to guide and support you.

Is this role right for me?

- If you’re a self-storage pro who loves helping people, thrives in a fast-paced setting, and wants a great team culture without the physical labor—yes, this is for you.

Let’s help people store more, stress less, and build something awesome together.


XPS Solutions, Ltd participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: https://www.e-verify.gov/employees/employee-rights-and-responsibilities