Agency Operations Manager

HOW TO APPLY - Please Read in Full:

Attention to detail matters. Please submit: 1) Resume, 2) A custom cover letter describing:

• A process or system you built or improved that relates to the role below
• The problem it solved
• The measurable outcome

Applications without a customized cover letter will not be considered. Thank you for your interest, and we look forward to meeting you during the interview process

ABOUT THE ROLE

We are hiring an Operations Manager to design, run, and continuously improve the operational engine of our agency.

This is not a traditional operations role.

You will:

• Build and optimize systems and workflows
• Own our CRM and pipeline structure
• Lead and develop our CCC (admin/support team)
• Drive accountability and operational performance across the company

If you are someone who builds structure, solves problems, and leads teams to execute at a high level — this role was designed for you.

What You’ll Do

Build & Optimize Operations

• Design and improve workflows across sales, booking, and servicing
• Identify inefficiencies and implement scalable solutions

Lead the Customer Care Consultant (Sales Support) Team

• Manage and develop our admin/support team
• Ensure high-quality execution of all operational processes
• Improve productivity, accuracy, and consistency

Own CRM & Pipeline Systems

• Manage and optimize Pipedrive
• Enforce pipeline discipline and data accuracy
• Build workflows, automations, and reporting

Drive Capacity & Workload Planning

• Manage team workload and capacity
• Ensure efficient distribution of work
• Forecast staffing and operational needs

Deliver Data & Insights

• Build dashboards and reporting systems
• Provide leadership with real-time business visibility
• Identify trends and improvement opportunities

Who You Are

• A systems thinker and process builder
• A strong people leader who drives accountability
• Highly analytical and detail-oriented
• Comfortable improving and enforcing structure
• Proactive, independent, and solutions-focused

This is a newly created position resulting from our past growth and our plans to continue growing into the future. This is a full-time salaried position with a great benefits package and a supportive office. The position is mostly Monday to Friday, but occasional weekend days and occasional travel should be expected. This position will be part of our Leadership Team and has the potential to be part of the firm's succession planning. If you are seeking a challenging and diverse position in a growing organization that cares about its team members and believes you have the qualifications, please apply as outlined in the "How To Apply" section at the top.

There is a very strong desire and commitment to this being an in-office position in Eugene, Oregon. However, a top candidate may be considered for relocation or remote work.

Our Office:    

Founded in 2004, TravelPerks has won awards for outstanding sales and service since our inception. At TravelPerks, we are more than a travel agency – we help the employees of some of America's greatest companies realize their personal vacation dreams, help non-profit organizations find new fundraising revenue, and ensure our local clients have a trusted travel agency resource. We believe in the power of relationships and that being of value to our clients, suppliers, and employees is how relationships are built and sustained. We believe the best way to add value is to provide outstanding SAVINGS ∙ SERVICE ∙ SATISFACTION for each client.  

We offer paid time off, a 401K program with a match, tax-free healthcare reimbursement, discounted travel, short and long-term disability, dental, life insurance, profit sharing, and a supportive and progressive work environment utilizing the latest in technology.

QUALIFICATIONS:

• 5 years in operations management or business operations
• Proven experience managing teams (admin/support or similar)
• Strong experience designing and improving processes
• Advanced Excel and data analysis skills
• Experience with CRM systems (Pipedrive preferred)
• Strong analytical and critical thinking skills
• Excellent communication and leadership ability
• High attention to detail and execution standards
• Ability to operate independently and take ownership
• Experience with AI tools and automation preferred
• Travel industry experience is a bonus
• Bachelor’s degree or equivalent experience preferred
• Must be able to meet physical requirements as outlined in the Essential Functions
• Successful completion of a background check is required