What are the responsibilities and job description for the Front Desk Receptionist position at Travelodge by Wyndham Kill Devil Hills?
Travelodge By Wyndham Kill Devil Hills/Outer Banks is currently seeking to employ a Front Desk Receptionist to join our front desk team.
Responsibilities:
As a Front Desk Receptionist, you would be responsible for greeting and registering guests and checking guests in/out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Register guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Job Type: Full-time
Pay: $16.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $16