What are the responsibilities and job description for the Reservations Specialist position at Traveling Teams?
Traveling TEAMS is HIRING, conveniently located in Bingham Farms. We are looking for FUN, energic people with EXCELLENT customer service to join our TEAM! We offer an AWESOME TEAM environment and TONS of PERKS! If this looks like a good fit for you apply TODAY!
- Monday – Friday
- Weekly Catered Lunch
- TEAM Activities!
- 401k match
- Paid Time Off
- Dental, Vision, and Life Insurance
- Refer a Friend and get Paid!
RESPONSIBILITIES:
- Answer incoming calls to assist with reservations, confirmations, room need requests, and questions.
- Warmly greet a high volume of calls and perform reservation procedures.
- Explain hotel details, rates, services, amenities, and other information about the hotels as requested.
- Sell, process, enter, and confirm room reservations using Traveling Teams selling techniques and strategies.
- Provide incoming callers with appropriate room assignments and types while up-selling when appropriate.
QUALIFICATIONS:
- Previous customer service experience preferred.
- Excellent verbal communication skills required.
- Positive interpersonal skills required.
- Must be fluent in verbal and written English.
- Excellent computer and typing skills are required. Excel and Word proficiency desired.
- Phenomenal listening and comprehension skills required.
EDUCATION:
We value education, but like experience even more! Must have a high school diploma or equivalent.
About us:
Over 20 years ago TRAVELING TEAMS® was founded on the simple concept of service. We decided from the beginning that we would only serve youth sports and now TRAVELING TEAMS® is the leading youth sports housing provider with every major brand in over 600 markets throughout North America.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Call center: 1 year (Preferred)
Work Location: In person