Director, Business Performance Analytics

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$132,800.00 - $219,100.00

Target Openings

1

What Is the Opportunity?

As a Director, Business Performance Analytics in the Business Information Architecture practice, you will lead complex analyses to quantify insights, identify opportunities, and partner with the business to influence strategic business decisions.

You will document current data patterns, capture data & analytic capabilities and formulate target state data and consumption patterns to achieve targeted outcomes for the customer.

You will evaluate and assess current processes to identify and recommend modernized solutions and gain consensus across key stakeholders.

You will partner across multiple functional areas to consult on business priorities, influence strategic business decisions, ensure optimal outcomes, and optimize value through solution identification aligned with business strategies, and ensure future data direction.

What Will You Do?

• Apply data & analytic and technical skills to conduct Data Profiling, Gap Analysis, Data Visualization and document detailed data and process flow to articulate current state and formulate target state layering in new capabilities.
• Facilitating discussions with various customers and partners to understand their data & analytic “ability-to’s” that cascade down to sub-capabilities, competencies and ultimately consumption tools.
• Understand consumption patterns, personas, and partner closely with Technical Architecture function and business capability teams to recommend data solutions.
• Identify impacted systems and ownership, request estimates and asset attributes that are input to requirements for consumption tools (e.g., Data Products, Self Service, Dashboard).
• Create milestone plans to manage expectations for Business Information Architecture deliverables.
• Establish and build relationships across the organization and Value Streams, with our strategic partners and business customers for tighter alignment to business strategies and critical data & analytic capabilities.
• Ability to influence decisions and priorities by demonstrating business value and alignment to business outcomes.
• Support an Agile construct, work with cross functional execution teams in consultative role to ensure alignment with recommended solution, adjusting where needed.
• Partner with Data Strategy Leads and Tech Arch to formulate target state data patterns and capability alignment to deliver the best solution for our customers.
• Utilize AI capabilities to improve Business Information Architecture engagement model and execution framework.
• Identify and recommend opportunities to simplify or streamline the data flow/process, inclusive of sunsetting assets to reduce technical debit and legacy footprint, aligning to modernized data & analytics ecosystem.
• Leverage and/or build data and analytics, to influence business strategy to leadership by translating insights into business value.
• Accountable for business analytics support across multiple initiatives.
• Use data visualization and storytelling to leverage insights, communicate the business story, and influence solutions to senior leaders.
• Review and interpret complex data and identify trends to support Health of the Business.
• Oversee the design and ensures the execution of Proofs of Concepts leveraging various tools and techniques to develop capabilities.
• Work with and manipulate multi-level dimensional data towards the ultimate design required to meet business requests.
• Monitor complex business results to determine if desired results are achieved and influence recommendations to management.
• Leverage creative problem solving and deep technical and business knowledge to answer complex questions from business partners and package in a way to be used across senior leaders.
• Proactively coordinates with cross functional teams on varying business initiatives.
• Leverage industry best practices, analytic tools and techniques, market data and technology trends to identify and implement business opportunities.
• Perform other duties as assigned.
  
  

What Will Our Ideal Candidate Have?

• Seven years of data & analytics or related experience working in the P&C industry with knowledge of insurance products and concepts.
• Ability to effectively operate across functional teams and influence data & analytic outcomes.
• Two years of team project and/or people management experience.
• Experience using and building business intelligence tools.
• Bachelor’s degree in STEM (Science, Technology, Engineering, Mathematics), Economics, Business, or related.
• Utilization of AI capabilities to improve or enhance practice outcomes.
• Deep understanding of business functions, operations, analytic functions and/or product of supported business line with the ability to translate insights into business value.
• Deep understanding of data & analytic processes, data profiling, data quality, data reporting & consumption, and data retrieval.
• Ability to effectively communicate, present data and trends, and recommendations while understanding the impact of the business.
• Ability to understand business goals and identify best practices to execute and influence others.
• Awareness and adherence to established data management practices and standards.
• Strategic analytical and business mindset.
  
  

What is a Must Have?

• Five years relevant analytics experience.
  
  

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
  
  

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.