Program Coordinator

Program Coordinator

The Program Coordinator for the Airport Volunteer Program, with a focus on recruitment, training, and retention, is responsible for managing all aspects of volunteer onboarding, skill development, and long-term engagement. This position will focus on attracting a diverse pool of volunteers, ensuring they receive comprehensive training, and developing strategies to keep them motivated and committed. The ideal candidate will be highly organized, have excellent communication skills, and have a passion for volunteerism and community engagement.

Who we are

Travelers Aid International (TAI) is an international network of social service agencies, airports and train stations representing a safety net to individuals of all abilities to connect with a support system or place. TAI operates the volunteer-based airport guest experience program at Philadelphia International Airport (PHL). The Travelers Aid International mission is to aid people in transit through our direct services and through services provided by our member organizations.

Key Responsibilities

Volunteer Recruitment

• Develop creative recruitment strategies using outreach, social media, community partnerships, and events.
• Build relationships with local schools, universities, businesses, and community groups to attract new volunteers.
• Represent the volunteer program at fairs and public events.

Volunteer Training

• Design and deliver engaging training sessions for new and current volunteers.
• Manage orientation, safety protocols, and customer service development.
• Create resources and tools that help volunteers succeed.

Volunteer Engagement & Retention

• Track volunteer progress, attendance, and satisfaction.
• Develop initiatives that celebrate milestones and highlight impact.
• Support engagement efforts.

Program Support

• Maintain volunteer records, schedules, and reports.
• Assist in managing resources and program materials.
• Work collaboratively with airport departments and internal teams to meet program goals.

We’re seeking candidates who have:

• Experience in recruiting and retaining a diverse group of volunteers to serve as high impact customer service representatives in a dynamic environment
• Ability to communicate effectively and empathetically with all people
• A collaborative nature
• Bilingual language skills (English/Spanish) appreciated

Why should you join Travelers Aid?

• You want to work in an environment where no two days are the same and things move quickly
• You will work with amazing, smart, funny staff and volunteers who will value you as both a coworker, and as a person

Hours

• Full time, Tuesday - Saturday, 8-hour days. Hours could include 10 a.m. - 6 p.m. or 12 p.m. - 8 p.m.

Ability to commute:

• Philadelphia, PA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a valid driver's license and are you willing to travel around the Philadelphia area to conduct volunteer recruitment activities?
• All new hires must pass a background check, be fingerprinted, and pass a security test in order to qualify for an airport badge. Are you willing to comply with these requirements?
• On a scale of 1 (lowest) to 5 (highest), how would YOU rate your public speaking skills? And how would your MANAGER rate your skills?
• Describe a situation where you had to implement a change in your volunteer program. How did you communicate the change to your volunteers?
• Please share details about your most successful volunteer recruitment effort thus far. What type of event or campaign were you recruiting for? How many volunteers did you recruit and in what capacities did they serve? What were the intended goals of the campaign and did you and the volunteers achieve the goals set forth? Please provide other details you would like to share.
• What groups (civic orgs, religious orgs, schools, etc.) are you in touch with in/around Philadelphia area? Who could you approach to set-up a volunteer recruitment engagement activity?

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $42,000 - $45,000