What are the responsibilities and job description for the Quick Service Restaurant Staff position at TravelCenters of America?
Role Overview
The Customer Service Representative plays a critical role in delivering exceptional service to our guests. This position involves interacting with customers, processing transactions, and maintaining a clean and safe environment. As a member of our team, you'll have the opportunity to develop your skills, build relationships with colleagues and guests, and contribute to the success of our business. We're looking for someone who is passionate about delivering outstanding customer service, has excellent communication skills, and is comfortable working in a fast-paced environment.
Daily Tasks
Your daily tasks will include:
Requirements
To succeed in this role, you'll need to possess excellent communication and interpersonal skills, be able to work well under pressure, and have basic computer/POS knowledge. Previous food service experience is a plus, but not required. You'll also need to be flexible and available to work a variety of shifts, including nights, weekends, and some holidays. Additionally, you'll need to maintain confidentiality and handle sensitive information discreetly.
Working Conditions
Our travel centers operate in a fast-paced environment with multiple departments and stakeholders. You'll be required to communicate effectively with colleagues and guests, prioritize tasks, and manage competing demands. You'll also be exposed to various environmental conditions, including indoor and outdoor settings, and occasional exposure to fumes and particles, moving mechanical parts, and vibration. We take the health and safety of our employees seriously and provide regular training to ensure that you're equipped to handle any situation that may arise.
The Customer Service Representative plays a critical role in delivering exceptional service to our guests. This position involves interacting with customers, processing transactions, and maintaining a clean and safe environment. As a member of our team, you'll have the opportunity to develop your skills, build relationships with colleagues and guests, and contribute to the success of our business. We're looking for someone who is passionate about delivering outstanding customer service, has excellent communication skills, and is comfortable working in a fast-paced environment.
Daily Tasks
Your daily tasks will include:
- Serving customers in a friendly, courteous, and efficient manner.
- Processing transactions accurately and efficiently.
- Maintaining a clean and safe environment for guests.
- Following safety procedures when handling and/or preparing food.
- Establishing strong communication and rapport with leaders and co-workers.
Requirements
To succeed in this role, you'll need to possess excellent communication and interpersonal skills, be able to work well under pressure, and have basic computer/POS knowledge. Previous food service experience is a plus, but not required. You'll also need to be flexible and available to work a variety of shifts, including nights, weekends, and some holidays. Additionally, you'll need to maintain confidentiality and handle sensitive information discreetly.
Working Conditions
Our travel centers operate in a fast-paced environment with multiple departments and stakeholders. You'll be required to communicate effectively with colleagues and guests, prioritize tasks, and manage competing demands. You'll also be exposed to various environmental conditions, including indoor and outdoor settings, and occasional exposure to fumes and particles, moving mechanical parts, and vibration. We take the health and safety of our employees seriously and provide regular training to ensure that you're equipped to handle any situation that may arise.
