Operations & Financial Coordinator

Position/ Job Overview 

Travel Abundance is a premier, full-service travel agency and consultancy specializing in the curation of bespoke itineraries that provide exceptional, once-in-a-lifetime experiences. We work with Luxury clients ; couples, families, multi-gen and also handle sales incentive groups, destination weddings, group cruises, and hosted group tours, managing every aspect of group travel arrangements. Our expertise is particularly strong in European destinations, where we collaborate closely with local partners across various countries. We pride ourselves on offering personalized service and ensuring seamless travel experiences for both individuals and groups. We place a high value on our client relationships, operating primarily through word-of-mouth referrals and targeted marketing. Consequently, every customer interaction is vital to maintaining the high standard of service and professional integrity we strive to deliver. Each member of the Travel Abundance team serves as an ambassador for our brand, embodying our commitment to superior customer service and responsiveness. We seek individuals with an inherently positive, solutions-oriented demeanor. The Operations & Financial Coordinator serves as a key interface between our Travel Advisors, system providers, and financial platforms. This critical support role is responsible for the daily financial and operational management of the agency—including booking systems, website maintenance, and QuickBooks reconciliations—ensuring our advisors can focus on sales and sustainable growth.

Key Responsibilities: 

1. Commission tracking, reconciliation in CRM & Quick-books and monthly payouts to Advisors & Partners
2. Supplier payments & accuracy checks on invoicing utilizing key platforms we have established to wire funds around the world.
3. Systems Focused: Maintain our CRM, called TESS, Website, email systems & IP phone system. 
4. Identify Operational inefficiencies and fix them.
5. Manage reporting: monthly revenue, margins, and overall advisor performance. 

Required Skills:

1. Experience handling international money flow with different currencies, optimizing current exchange rates, wiring platforms and maintaining a positive cash flow. 
2. Extreme attention to Detail 
3. Process-driven thinker 
4. Comfortable speaking up when numbers don’t add-up, or when seeing something that could be optimized. 
5. Positive /Can Do Attitude with a drive to contribute: This position is the heartbeat of the agency and requires a very positive and solutions oriented person who wants to help/solve and provide assistance where it's requested as well as source out how things/processes can flow more efficiently. Previous Office/admin and financial mgmt experience is a must.
6. Computer/Internet/GoogleDrive & Google suite, systems competency. Ability to access a variety of booking tools thru Internet browsers, access email, thru Outlook and record client information within the TravelAbundance CRM/Database. Quickbooks knowledge and experience is required. The ability to login and assign expenses into the correct categories and subcategories so we can do efficient bookkeeping. This role is not a Bookkeeper.

Essential Job Functions

• Demonstrate exceptional interpersonal and client service skills.
• Ensure timely responsiveness to all new and existing inquiries within a 24-hour window.
• Maintain proficiency in professional software, internet research, and email communication.
• Maintain availability and prompt communication during designated office hours.
• Execute accurate data entry, invoicing, and reconciliation of agency accounts.
• Prepare and manage comprehensive revenue/expense & commission payout reports.

 Pay Structure:

A flat salary will be established based on the applicants experience and demonstration of abilities. No Vacation pay, sick leave or other benefits will be offered for this part time position. Annual Bonuses will be established upon performance goals achieved and exceeded. 

Start Date/Location : Immediately for training to commence. In office & work remote is permitted, but ideally candidate is located in Austin/Lake Travis area.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.