What are the responsibilities and job description for the TD Travel & Communications Manager position at Travel Staff?
Summary: The TD Travel & Communications Manager role is responsible for the management of airline ticketing, hotel pre-stay confirmations, and alternate travel arrangements for tour assignments, training, and other staff events supporting over 400 Tour Directors/Guides worldwide. This role also evaluates, manages, and approves special travel and layover requests outside of standard travel policy, ensuring appropriate cost control, policy compliance, and operational effectiveness. The Travel & Communications Manager also participates in additional projects and cross-functional team initiatives as required to support business needs.
To be considered for this role, applicants must have:
Minimum of 5yrs' experience working on Apollo/Galileo or other GDS system (with willingness to convert)
Strong ticketing proficiency (including international exchanges)
Aptitude for problem solving and research.
Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
Strong verbal and written communication skills.
Professional and calm demeanor, team oriented
Strong administrative skills.
Ability to multi-task and shift responsibilities quickly and frequently.
Strong attention to detail.
Job Responsibilities:
Oversee and finalize airline reservations for Tour Directors/Guides, ensuring a high level of accuracy and cost efficiency.
Own and manage the Communication process, ensuring the 45-day pre-departure email is consistently distributed in a timely manner and actively monitored for special requests, escalations, and service needs.
Manage and maintain a minimum 30-day advance booking window prior to departure.
Manage special travel requests that fall outside standard company policy, clearly communicating any associated incremental costs.
Evaluate and approve appropriate layover arrangements for Tour Directors/Guides based on specific travel scenarios.
Work closely with scheduling team, Tour Director Managers and cross departmentally to ensure seamless coordination.
Administer, manage and monitor travel policies and guidelines.
Oversee pre-season preparation processes for Tour Director/Guide Pre and Post-stays, managing a complex, multi-layer workflow that requires strong cross-departmental coordination and meticulous attention to detail.
On call for afterhours support for Tour Director Air/Hotel Assistance and crisis situations.
Support Senior Manager in the review and update of travel policies and procedures, contributing to continuous improvement
Establish and maintain air allowance procedure and follow up.
*Additional duties and responsibilities listed on full job description (to be provided during candidate pre-screen call)