What are the responsibilities and job description for the Billing Agent position at Travel Resorts of America?
To assist our members in an array of areas ranging from billing questions to collect Maintenance Fees and Loan payments.
To be knowledgeable of the varing memberships and aspects of Travel Resorts of America.
- Skip Trace - Use all internet databases, member files, and other tools to locate customers and update demographic data.
- Inbound/Outbound calls with delinquent members to collect payments and negotiate payment arrangements
- Use verbal communication skills to gather information about the customer’s current financial situation and negotiate the best possible arrangement
- Research disputed membership claims to insure thorough and complete investigation is made and resolution is fair and justified.
- Maintain good customer relations by keeping abreast of all company/department policies to be able to answer questions and concerns with timely and knowledgeable responses.
- Obtain and examine all relevant information to assess validity of complaints and determine possible causes that initiated member complaint.
- Record all transactions and customer notes within the Loan Management system
- High school diploma or equivalent
- Preferable past collection agency and IT knowledge
- Experience in customer service
- Proficient in Microsoft Office
- Good interpersonal skills