Travel Support Specialist

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

The Travel Support Specialist is responsible for handling daily inquiries from advisors, providing assistance in resolving support-related queries, and offering ticketing support. This includes managing domestic and complex international air reservations to ensure seamless travel solutions.

Responsible for supporting questions on navigating the GDS, formats, Profiles, CSL, Advisor Portal & Intranet.
• Provide overall customer service and support.
• Research and troubleshoot all service desk questions.
• Working in a Service Desk environment, action or reassign ticket queries.
• Responsible for handling calls, emails, and remote desktop share to facilitate from point of contact to resolution.
• Provide timely response within the SLA. (Service Level Agreement) 60 min.
• Escalate complex problems to higher level of expertise and work with internal teams and departments within the organization and vendor.
• Facilitate rejected ARC (Airline Reporting Corporation) errors from daily queue list (if applicable)
• Guide and or assist Advisors with ticketing, including new sales, exchanges and GDS profiles.
• Serve as back up to Advisor Support Coverage desk. (Position supports Corporate/Leisure Independent Contractors when they are out of the office.
• Support Paid Services on an ad hoc basis.

• Experience with multiple GDS platforms, Sabre and Travelport experience preferred.
• Proficient in primary GDS with minimum of 5 years' experience; Travelport or Galileo preferred
• Proficient in secondary GDS with minimum of 2 years' experience.
• Deep knowledge of GDS formats, air ticketing, hotel, cars, and non-arc invoicing.
• Knowledge of international reservation process
• Travel agent experience preferred
• Ability to handle difficult situations with little or no guidance, knows when to escalate to a leader.
• Good understanding of key GTC initiatives and employs good communication skills.
• Client Base knowledge a plus.
• Flexible hours

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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