Business Process Analyst

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you'll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Altour has an exciting opportunity for an experienced analyst in the travel industry! The Buisness Process Analyst will be responsible for defining, developing, and delivering mid-office technology solutions and agent-facing systems. This individual will lead testing efforts, document system behavior and processes for operational and support teams and serve as a subject matter expert (SME) across supported platforms.

This role oversees the evaluation and delivery of automation-related requests and projects, including quality control systems, GDS scripting, and business analysis. Its objective is to drive agent productivity, end-to-end automation, and operational quality through innovative technology solutions.

This position reports to the Manager of Automation Development with a high level of communication between departments.

Requirements & Business Analysis

Gather, analyze, and document business requirements from stakeholders
• Translate operational needs into functional specifications and solutions
• Collaborate cross-functionally to validate and ensure accuracy of business and technical requirements

Project & Delivery Management

• Manage intake, prioritization, and tracking of requests and projects
• Coordinate delivery across teams, including QA, development, and releases
• Own release of features and functions, including coordinating QA and UAT testing as well as coordinating release with other applicable tools and teams.

Testing, Documentation, and Operational Support

• Ensure solutions meet requirements through QA, UAT, and validation
• Monitor system performance and resolve issues impacting quality control processes

Serve as Subject Matter Expert (SME)

• Own subject matter expertise across systems and processes
• Establish and maintain standards, documentation, and process governance
• Drive issue resolution, solution validation, and knowledge sharing to support continuous improvement

• Corporate travel experience with direct exposure to Travel Quality Systems and GDS scripting
  • Concur Compleat, iQCX, AQUA, etc
  • Sabre Scribe or Sabre Red Apps
  • Amadeus Smart Scripts/ Smart Flows/ Quality Monitor
• Proven hands-on experience with at least two GDS platforms (Amadeus, Apollo, Galileo, Sabre, or Travelport Plus), including knowledge of industry practices and corporate travel standards
• Demonstrates strong communication and stakeholder management skills, effectively setting and managing expectations with internal and external partners
• Highly organized and self-directed, with the ability to manage multiple priorities, work independently, and consistently deliver high-quality results on time

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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