Front Desk/Office Coordinator

TraVek Remodeling & Roofing is seeking a warm, reliable, and highly organized Front Desk / Office Coordinator to serve as the first point of contact for our clients, visitors, and vendors. This role is ideal for someone who enjoys supporting others, following established processes, and creating a welcoming, well-organized environment.

As the Front Desk / Office Coordinator, you play a critical role in the daily rhythm of the office. In addition to front desk and administrative coordination, you are responsible for lead intake and client onboarding, ensuring every incoming inquiry is handled professionally, accurately, and consistently. This includes answering incoming calls, qualifying potential clients, scheduling appointments, and preparing and sending appointment packets. You also support final job closeout administration, including generating and issuing warranties to clients once projects are complete.

Your attention to detail, calm communication style, and consistency help ensure smooth operations, accurate follow-through, and a positive experience for both clients and internal team members—from first contact through project completion.

This role is a strong fit if you:

• Enjoy structured, routine-driven work
• Take pride in being dependable and organized
• Are service-oriented and people-focused
• Communicate clearly and professionally
• Prefer supporting a team rather than working independently
• Remain calm, friendly, and composed in a busy environment
• Value accountability, follow-through, and consistency
• Are open to feedback and continuous improvement

• Greet clients, visitors, and vendors with a friendly, professional demeanor
• Answer incoming calls promptly (within 3 rings) and direct inquiries appropriately
• Provide accurate information and assist with client questions
• Maintain a welcoming, professional front desk environment

• Schedule appointments, consultations, and service calls
• Send appointment reminders via phone or email
• Coordinate meeting rooms, calendars, and office resources

• Track and initiate digital warranties using the CRM
• Ensure warranties are administered accurately and on time

• Perform data entry, filing, scanning, and document management
• Manage incoming and outgoing mail and deliveries
• Maintain organization and cleanliness of reception and common areas
• Monitor and maintain water and refreshments in office refrigerators
• Assist the HR/Office Manager with monthly seminars and employee engagement events

• Follow company policies and procedures
• Handle sensitive information with discretion and confidentiality

• Answer all incoming calls within 3 rings
• Administer warranties accurately and on time
• Maintain office readiness and front desk standards
• Attend required weekly and monthly team meetings
• Uphold TraVek Core Values
• Meet or exceed expectations on the TraVek Magnitude of Impact scale

• Strong communication and active listening skills
• Team-oriented mindset
• High emotional intelligence and empathy
• Accountability and ownership of responsibilities
• Adaptable and flexible when priorities shift
• Leads by example through professionalism and consistency
• Committed to learning and personal growth

• High school diploma required
• Previous reception or phone-based experience required
• Sales or customer service experience preferred
• Comfortable using CRM systems for data entry and tracking

• Clear expectations and structured processes
• Supportive, team-focused culture
• Stable, in-office environment
• Opportunities to grow and develop professionally
• Your role directly contributes to client satisfaction and team success

If you enjoy being the dependable, organized presence that keeps an office running smoothly — and you take pride in delivering excellent service — we would love to hear from you. 

Please navigate to the below website and take our quick, two-question assessment…NO APPLICATIONS WILL BE REVIEWED WITHOUT THE COMPLETION OF THE ASSESSMENT BELOW:

https://go.cultureindex.com/s/P9KBSfX4Wm

***NOTE: We’re so grateful for your interest in joining our team! Due to the large number of applications we receive, we’re only able to reach out to candidates whose experience and survey results closely match what we’re looking for. If you don’t hear from us, please know we truly appreciate your time and wish you the very best in your job search.***