Training Assistant & Customer Service

Location: Remote

Schedule: Monday - Saturday (Rotating schedule across these days)

Compensation: Hourly, based on experience

Reports to: Training & Operations Team

The Trauma Therapist Institute (TTI) is seeking a highly organized, tech-savvy Training Assistant to support our virtual training programs and operational workflow. This is a part-time, contractor position requiring 15-25 hours per week, with availability needed Monday - Saturday.

This role is ideal for someone who’s detail-oriented, highly dependable, and confident managing Zoom and online learning environments. You'll be the behind-the-scenes pro ensuring our trainings run smoothly, while also supporting our data collection efforts when not in live training. In addition, this person will be providing top-tier, customer-centric customer service.

While this is currently a 1099 contractor position, there may be an opportunity for this role to transition into a W-2 employee position in the future, based on organizational needs and performance. We’re looking for someone who is excited about growing with us.

Training Support & Coordination

• Set up Zoom links and manage technical needs for training cohorts
• Open and manage Zoom rooms, including waiting rooms, breakout rooms, and screen sharing
• Provide live tech support to trainees (audio/video issues, login help, troubleshooting)
• Record live events and send a link to the video editor for publishing on-demand content
• Monitor chat boxes and support the trainer with real-time needs
• Take attendance and ensure accurate records for each training session
• Support trainers and trainees with professionalism and clarity
• Support with course development and uploading of resources and documents in Kajabi 



Customer Service

• Provide customer service support through our customer service inbox and chat
• Provide customer service in live training courses
• Follow up with customer feedback on evaluations and in Kajabi communities

Administrative & Data Support

• Pull attendance data, feedback, and key analytics for reporting
• Support the collection and organization of data
• Help maintain tracking systems for course enrollment and participant engagement

• Strong customer service skills supporting email and/or chat 
• Strong familiarity with Zoom (you’re a breakout room ninja and know your way around screen sharing, chat functions, and troubleshooting)
• Tech-savvy and comfortable learning new platforms quickly
• Reliable and responsive, especially during live trainings
• Extremely detail-oriented and organized
• A calm, friendly presence under pressure
• Experience with online education or virtual events is a plus
• Comfortable working independently and taking initiative in a fast-paced environment
• Passionate about wellness

• 15-25 hours per week (contractor role)
• Availability needed Monday-Saturday
• Monday-Friday, supporting the customer service inbox - flexible hours 
• Trainings are primarily Wednesday-Friday, generally 10-6:30 CT

Compensation & Benefits

• As a 1099 contractor, this is a non-benefited position.
• Perks of this position include working with a compassionate, creative, and cohesive team, remote work, and flexible work hours outside of training days.
• Pay $25 - $28/hour