Part-Time Operations Manager - Trash Porter

Location: Monrovia, CA (Hybrid/Remote Possible for Office Tasks)

Type: Part-Time (10-20 hours/week, Flexible Schedule, Work From Home potential)

Compensation: $25–$30/hour (Commensurate with Experience) Performance Bonuses based on customer conversion, retention, and team efficiency.

About Trash Porter:

Trash Porter is a convenient, reliable service dedicated to making trash day effortless for our customers. We roll out trash cans to the curb before collection and return them neatly afterward—rain or shine. We're passionate about reducing the mental load for families, seniors, and travelers. We help our customers avoid injuries from accidents and for seniors, keep homes looking occupied, and save time so customers can focus on what matters. Currently serving Monrovia with plans to expand across the San Gabriel Valley. We're a small tight knit and growing team committed to friendly, professional service. Visit www.trash-porter.com to learn more.

Job Summary:

We're seeking a detail-oriented, customer-focused Part-Time Operations Manager to support our day-to-day operations. In this key role, you'll handle office-based tasks like scheduling shifts, hiring and onboarding route runners, and managing customer communications. This is an excellent opportunity for someone with strong organizational skills who enjoys helping a small business grow. Ideal for flexible work-life balance in a supportive environment. Majority of work can be performed from home with occasional site visits required. We expect 1-3 hours of work per day with the opportunity to grow with the company and expand roles and responsibilities.

Key Responsibilities:

Manage employee shifts and schedules to ensure efficient route coverage and on-time service.

Recruit, interview, and hire route runners.

Respond promptly to new customer inquiries via text, email, or phone, providing quotes, explaining services and pricing (e.g., monthly vs annual plan), and converting leads into sign-ups.

Address existing customer requests, such as pauses, cancellations, add-ons, or feedback, ensuring high satisfaction and retention.

Monitor daily operations, including tracking holidays/collection days and coordinating with the founder on expansions to new neighborhoods.

Use CRM software to log interactions, and maintain customer records for seamless service.

Assist with basic administrative tasks, like payroll coordination via Gusto and expense tracking.

Qualifications:

1-3 years of experience in operations, customer service, or administrative roles (e.g., in home services, retail, or logistics preferred but not required).

Strong organizational and communication skills; comfortable with responding to inquiries promptly.

Familiarity with tools like Google Workspace, CRM software, or payroll apps (training provided).

Ability to work independently in a part-time capacity; reliable and detail-oriented.

High school diploma or equivalent; bilingual (English Spanish/Chinese) a plus for our diverse customers.

Passion for helping others—experience with seniors or busy families is ideal.

Must pass a background check and have reliable transportation if occasional in-person tasks arise.

What We Offer:

Flexible part-time hours (10-20/week) with potential for growth as we expand.

Competitive hourly pay ($25–$30) with performance bonuses based on customer retention and team efficiency.

Opportunity to shape a growing business in a supportive, founder-led environment.

Training on our processes and tools to ensure success from day one.

Positive impact: Help make life easier for Monrovia residents, from seniors avoiding injuries to families reclaiming their time.

How to Apply:

Include your resume and a brief cover letter explaining why you're interested in Trash Porter and why you feel you are a good fit. We're excited to hear from you! Applications reviewed on a rolling basis.

Trash Porter is an equal opportunity employer. We encourage applications from diverse backgrounds.

Job Type: Part-time

Base Pay: $25.00 - $30.00 per hour

Expected hours: 5 – 10 per week

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Monrovia, CA 91016

Salary : $25 - $30