What are the responsibilities and job description for the Escape Room Game Host position at Trapped in the Upstate Escape Rooms?
Job Summary
Join our dynamic team as an Escape Room Game Host, where you will be the key to creating unforgettable adventures for our guests! In this lively role, you’ll welcome players, explain game concepts, and ensure everyone has a safe, fun, and engaging experience. Your enthusiasm and hospitality will set the tone for each group’s journey through our immersive escape challenges. This paid position offers an exciting opportunity to combine your love of entertainment, customer service, and team engagement in a fast-paced environment. If you thrive on making people smile and enjoy working with diverse groups—including children, families, and thrill-seekers—this is the perfect role for you!
This position is primarily for weekends and Holidays. Must be available Saturdays & Sundays, Holidays, and during school breaks. We can work around other jobs or college.
**Must be 18 years or older. No exceptions.**
Duties
- Greet guests warmly upon arrival and provide clear instructions about game rules and safety procedures
- Facilitate the start of each escape experience by explaining puzzles, objectives, and time limits with enthusiasm
- Monitor gameplay discreetly to ensure safety and fair play while maintaining a lively atmosphere
- Assist guests with troubleshooting or hints if they get stuck, encouraging teamwork and problem-solving
- Manage booking schedules, check-in procedures, and cash handling at the front desk
- Maintain cleanliness and organization of game rooms and common areas to uphold high standards of hospitality
- Handle guest inquiries or concerns promptly, resolving conflicts with professionalism and positivity
- Conduct post-game debriefs to gather feedback and ensure guests leave with memorable experiences
Qualifications
- **Must be 18 years or older. No exceptions.**
- Must have reliable transportation. The schedule is very fluid and changes daily based on booked games.
- Exceptional customer service skills with a friendly, energetic demeanor
- Strong communication abilities for public speaking and explaining game rules clearly
- Must be able to "think on your feet" and troubleshoot technical or game flow issues quickly and calmly
- Conflict management skills to handle guest concerns or disputes effectively
- Cash handling experience for managing payments accurately at the front desk
- Ability to work well with children and diverse age groups in a fun, engaging manner
- Previous experience in escape rooms is strongly preferred but not required
This role is perfect for motivated individuals who love creating energetic environments where guests can challenge themselves while having a blast. Join us in delivering thrilling adventures that keep visitors coming back for more!
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Approximately how many escape rooms (in person) have you played?
- A team is getting frustrated because they feel stuck and one player starts complaining that the game “doesn’t make sense.” How would you handle the situation while still keeping the experience fun?
- During a busy shift, a lock suddenly stops working in one of the rooms right before a game starts. What would your first few steps be?
- Imagine you are running multiple games at once and two different teams need help at the same time while the phone is ringing. How would you prioritize what to do first?
- Why do you think you would make a good game host at an escape room?
- Are you available to work on Saturdays and holidays? The vast majority of available hours are Friday-Sunday. Saturday availability is required.
- The hours for this job are extremely variable and based on games booked. Many games are booked same day, so shifts are fluid and will change daily based on games booked. How does this fit into your job needs?
- Are you at least 18 years old with reliable transportation? (Required)
- Imagine you wake up one morning and are scheduled to open the store at 11:30am. There is a game scheduled at 12pm, and you realize your car won't start. What steps would you take?
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Greer, SC 29651 (Required)
Work Location: In person
Salary : $14