What are the responsibilities and job description for the Escape Room Host position at Trapped! Escape Room?
Job Overview
As an Escape Room Host, you will play a pivotal role in creating an engaging and immersive experience for our guests. You will be responsible for guiding participants through their escape room adventure, ensuring they have a memorable time while maintaining a safe and enjoyable environment. This position requires excellent customer service skills, strong communication abilities, and a passion for interactive entertainment.
Duties
- Welcome guests upon arrival and provide an overview of the escape room experience.
- Facilitate the game by explaining rules, providing hints, and ensuring participants remain engaged throughout their adventure.
- Monitor game progress and assist players as needed while maintaining the integrity of the experience.
- Handle cash transactions and manage payments efficiently.
- Maintain cleanliness and organization of the escape room environment before and after each session.
- Address any guest inquiries or conflicts with professionalism and courtesy.
- Collaborate with team members to enhance overall guest satisfaction and improve operational efficiency.
- Utilize public speaking skills to engage guests and create an exciting atmosphere.
- Cleaning and all other duties as assigned.
Requirements
- Previous customer service or guest experience preferred.
- Excellent communication and writing skills — must type clear, accurate clues.
- Confident public speaking and comfort leading groups of all sizes.
- Strong conflict-resolution and interpersonal skills; experience with children is a plus.
- Basic technology proficiency — comfortable with computers, tablets, live camera systems, and software like Xola.
- Able to troubleshoot simple tech issues (timers, monitors, cameras) with guidance.
- Detail-oriented, organized, and reliable.
- Ability to stand and move for extended periods and lift up to 25 lbs.
- Evening and weekend availability required — these are our busiest times. MUST HAVE FRIDAY AND SATURDAY EVENINGS AVAILABLE.
- Must be punctual, dependable, and responsive with communication.
Join our team as an Escape Room Host and help us deliver unforgettable experiences that challenge and entertain our guests!
https://trappedcleveland.com/
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $12 - $14