What are the responsibilities and job description for the Retail Operations Associate position at Trapp Family Lodge?
von Trapp Family Lodge & Resort in Stowe, Vermont is seeking a detail-oriented Retail Operations Associate.
Key Responsibilities:
- Sorts shipments received each day for each department
o Emails and call departments daily with arrivals, so they can be picked up by each department
o Delivers packages to other departments if time permits
o Separates any von Trapp family mail and notifies family immediately of package arrivals
- Packs and ships orders from the Retail Shopify site, Retail Stores and Kafeehaus
o Communicate with customers via email or phone in a professional manner
o Packs shipments in accordance with von Trapp Resort standards
o Processes mail returns for customers
- Processes shipments received for Retail locations
o Receives the shipment in Yellow Dog System
o Verifies correct cost and Retail pricing before committing
o Print and apply appropriate price stickers to the products
o Requests credit from vendors for damages
- Prepares transfers to locations from Gift shop to other locations
- Maintains receiving area and stockroom to OSHA standards
- Calls for trash/recycling pick up when needed
- Delivers processed shipments to the Outdoor Center, Lodge Gift shop, Bierhall and Fitness Center via car or cart depending on location
- Assists with delivery of product to retail locations during peak times
- Assists with entering shipments into Yellow Dog System when needed
- Assists with semi annual inventory in Cottage location.
Position Requirements:
· Must be able to lift 50 Ibs.
· Basic computer skills
- Proficient in basic math skills for inventory management and order processing.
· Excellent communication skills and the ability to work effectively as part of a team.
- Experience with Yellow Dog System is advantageous.
Benefits & Resort Perks:
At von Trapp Family Lodge & Resort, we value our employees and proudly offer a comprehensive benefits package to support your well-being and work/life balance. Eligible team members enjoy:
- Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) with employer contribution
- Flexible Spending Accounts (medical & dependent care)
- Paid time off (2 weeks to start)
- Bereavement leave
- Employee Assistance Program
Plus, enjoy exceptional on-property perks for you and your family:
- Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons
- Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast
- Free staff meal during 8-hour shifts
- 20% dining and retail discounts
- 50% off massages
- Free access to most guided property tours
- Lodging discounts for friends and family
Job Type: Full-time, flexible schedule Monday-Friday
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Ability to Commute:
- Stowe, VT 05672 (Required)
Ability to Relocate:
- Stowe, VT 05672: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $27
