Implementation Consultant

Job Summary: This is a remote position You have a commitment to providing the best customer service possible and the ability to work as a team to ensure the successful deployment of Trapeze EAM software solutions. You are looking for an exciting opportunity to contribute to a leading software company’s implementation strategy and grow our customer base. Travel is required (up to 50% within North America) Job Description: The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include: Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers. Analyzing customers’ business requirements and objectives to develop business processes to meet their needs. Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project. Working with the Project Manager to ensure we deliver within project scope, budget, and timeline. Working with Product and Development to report product issues and communicate gaps from customer’s perspective. Perform testing, training, consulting, or other support for customers. Supporting other parts of the business as needed (Sales, Customer Care, Product/Development). Traveling to customer sites in North America to help improve their operations with Trapeze's products and services. Required Skills/Experience: Familiar with Enterprise Asset Management (EAM) software. Understanding of implementation best practices. Experience with integrating EAM systems with other enterprise solutions. Ability to analyze data and generate actionable insights. Knowledge of databases, SQL, and scripting languages. Strong troubleshooting, testing, problem solving and analysis skills. Ability to understand and write technical documentation. The ability to use business acumen and consulting skills to develop customers. Ability to understand and communicate technical information to non-technical audience. Ability to prioritize, plan, manage and execute to commitments. Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio. Strong Business analysis skills. Experience working in an agile/hybrid/waterfall methodology for software implementation. Ability to travel up to 50% Desirable Skills/Experience: Experience in Maintenance, Material Management, and/or the transit industry. Experience working in a cloud environment. Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.) Project Risk Identification, mitigation, and resolution Worker Type: Regular Number of Openings Available: 1 Here at Trapeze, we strive to ensure that our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We encourage our employees to openly contribute ideas, whether you are a student, graduate, or current member of the team. From day one, you will be assigned tasks that are meaningful to both the success of our business and your career development. Building strong and long-lasting relationships are a vital component to working with us. The connections you create, will be with individuals who care about your success and are driven to make a difference. We will provide you with the resources, responsibility, guidance and freedom needed to be successful. You can join our team today and create a long-term gateway to a fulfilling career. We offer opportunities to work in various locations, move departments and expand your responsibilities. At Trapeze we won’t just give you a job, we will welcome you to a team who opens doors to endless possibilities. We thank all applicants for their interest; however, only those who qualify for an interview will be contacted. *Professional recruiting agents or consultants need not call. Trapeze is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. Please inform us if you have a disability or special need that requires accommodation. Trapeze Group works with public transit agencies and their communities to develop and deliver smarter, more effective public transit solutions. For more than 25 years we have been Here for the Journey, evolving with our customers around the world to helping them move people from point A to Z, and everywhere in between. Learn more about working @ Trapeze