Operations Manager – Field Service Operations & Coordination Bilingual

We are seeking a Field Service Operations Manager to support and coordinate nationwide service teams in a fast-paced, emergency-response environment. This role serves as a central operational partner to leadership, helping ensure daily service execution runs smoothly through travel coordination, field team support, payroll validation, system management, and real-time problem solving.

This position is ideal for someone who thrives in dynamic service environments and enjoys balancing operational coordination, customer communication, and field team support. You will play a key role in keeping operations organized, efficient, and responsive while working closely with ownership and internal teams.

This role focuses on service operations coordination — not warehouse, supply chain, or manufacturing operations

Due to the time-sensitive nature of our industry, success in this role requires strong decision-making skills, the ability to stay calm under pressure, and confidence communicating with both customers and field technicians.

This is NOT a traditional administrative position.

This role is ideal for someone who wants to become the operational right hand to ownership.

This is a hands-on role for someone who enjoys ownership, autonomy, and making a direct impact on business success.

Core Responsibilities

Operational Leadership & Coordination

• Serve as a primary point of coordination for daily operation
• Dispatch field teams to ensure efficient service execution.
• Assist in after-hours operational coordination.
• Proactively identify and resolve operational challenges.

Travel & Logistics Management

• Coordinate nationwide travel logistics including flights, hotels, and transportation.
• Manage last-minute schedule changes and unexpected disruptions.
• Maintain clear and accurate communication with traveling service crews.

Payroll & Operational Accuracy

• Reconcile hourly payroll using Intuit timesheets and vehicle GPS data.
• Identify discrepancies and ensure operational accountability.

Subcontractor & Vendor Management

• Coordinate recurring services with third-party subcontractors.
• Perform monthly reconciliation of subcontractor activity.
• Maintain operational contact lists and project tracking information.

Documentation & Systems

• Scan and manage daily service tickets.
• Maintain organized HR and operational records.
• Ensure accurate tracking across internal systems.

Customer Service & Team Support

• Provide professional, high-level communication with clients.
• Build strong working relationships with field technicians.
• Support a positive, solutions-oriented operational culture.

What Success Looks Like

• Operations run smoothly with minimal disruption.
• Field crews are supported and informed.
• Travel logistics are handled efficiently.
• Payroll data is accurate and verified.
• Problems are solved proactively before escalation.

Qualifications

• Strong organizational and problem-solving abilities.
• Comfortable working in a fast-paced, high-pressure environment.
• Excellent communication skills.
• Strong customer service mindset.
• Ability to manage multiple priorities simultaneously.
• Bilingual preferred.
• Experience in logistics, service operations, dispatch, or coordination roles highly valued.

Why Join Trap-Zap Environmental Systems?

We are a growing, privately owned company where your impact matters. This role offers the opportunity to work directly with leadership, take ownership of meaningful responsibilities, and grow with an organization that values initiative, adaptability, and strong operational thinking.

Salary Range: $75,000 – $105,000 depending on experience, demonstrated operational capability, and level of responsibility assumed.

This role offers strong growth potential as operational ownership expands. Compensation will scale with performance, initiative, and increasing responsibility.

To help us identify candidates who pay close attention to detail, please include the phrase ‘Operations Excellence’ somewhere in your application or cover letter.

Pay: $75,000.00 - $105,000.00 per year

Application Question(s):

• Do you have experience coordinating logistics, scheduling, dispatching, or operational workflows?
• Are you comfortable working in a fast-paced environment with urgent and changing priorities?
• Are you comfortable making operational decisions independently without constant supervision?
• Do you have experience reconciling data or verifying accuracy (payroll, tracking reports, scheduling data, etc.)?
• This role supports emergency-response operations requiring calm problem-solving under pressure. Are you comfortable in this environment?
• Are you bilingual? If yes, please specify language(s).
• Why does this Operations Manager role interest you instead of a traditional administrative role?
• Are you within 30 minutes of Wyckoff NJ?

Work Location: In person

Salary : $75,000 - $105,000