Commercial Sales Client Services/Account Manager

Join Our Team at ALULA as a Commercial Client Services/Account Manager

At Alula, we’re committed to building strong partnerships—both with our customers and within our team. We’re looking for a Client Services/Account Manager who thrives on relationship-building, problem-solving, and delivering an exceptional customer experience.

In this role, you’ll serve as the primary point of contact for key clients, ensuring smooth order execution, proactive communication, and long-term account growth. If you enjoy working cross-functionally and making a direct impact on customer success, we’d love to hear from you.

What You’ll Do

Client Relationship Management

• Serve as the main point of contact for accounts, ensuring clear, timely communication
• Build and maintain strong, long-term relationships through regular check-ins and proactive support
• Identify opportunities to grow existing accounts and enhance product offerings
• Lead and participate in account review meetings focused on solutions and continuous improvement
• Partner with Executive Team on new client development and other opportunities

Order & Account Coordination

• Review customer purchase orders with internal teams to ensure alignment with production capabilities and material availability
• Maintain accurate order trackers, including status updates, changes, and shipment documentation (BOL, packing lists, CoA)
• Coordinate closely with Operations to monitor production schedules and address potential disruptions
• Keep production schedules updated and aligned with customer priorities
• Communicate updates, challenges, and solutions clearly to clients

Cross-Functional Collaboration

• Partner with Leadership, Operations, Quality, Sales, and Marketing to ensure a seamless customer experience
• Support internal teams by clearly communicating customer expectations and priorities
• Assist with resolving customer inquiries and ensure timely follow-up
• Contribute to continuous improvement efforts related to service, communication, and processes

Operational & Strategic Support

• Develop a strong understanding of manufacturing processes and capabilities
• Analyze customer trends, order patterns, and forecasting data to support planning and decision-making
• Identify opportunities for SKU optimization and operational efficiencies
• Support business initiatives that enhance customer satisfaction and account growth
• Mentor and support team members involved in account coordination

What We’re Looking For

We’re seeking someone who is detail-oriented, proactive, and passionate about delivering a great customer experience to our existing client base as well as grow the relationship and expand on partnership.  This role would also assist with new client development.

• Strong communication and relationship-building skills
• Highly organized with the ability to manage multiple accounts and priorities
• Comfortable working in a fast-paced, production-driven environment
• Customer-first mindset with strong problem-solving and conflict resolution skills
• Detail-oriented, especially with data entry, tracking, and documentation
• Collaborative and team-focused, with the ability to work across departments
• Proactive in identifying opportunities and addressing challenges

Qualifications

• Bachelor’s degree in Marketing, Business, or a related field
• 3–5 years of experience in Account Management, Customer Service, Operations, or a related role
• Experience in food manufacturing, packaging, or a similar industry preferred
• Equivalent combination of education and experience will be considered

Why Join Alula?

• Be part of a collaborative, team-oriented environment
• Play a key role in strengthening customer partnerships
• Opportunity to grow your career in a dynamic industry
• Work alongside teams that value communication, innovation, and continuous improvement

Why You’ll Love Working Here

• • Competitive pay 
  • 11 company holidays
  • Vacation and Sick Time
  • Paid Parental Leave
  • Short & Long Term Disability
  • 401k Matching
  • Life Insurance
    
  • & so much more!
    

What we offer:

• At ALULA, you’ll join a collaborative team that values continuous improvement, innovation, and operational excellence. Your ideas matter here, and you’ll have the opportunity to make a real impact while growing your career in a supportive and mission-driven environment.

Equal Opportunity Employer

Alula is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status.

We also comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations for qualified individuals.