Income Maintenance Caseworker III

About

Transylvania County is a community with a rich cultural scene, grounded in tradition and history and with a vision for the future. We are a community that has a wonderful public and private education system that provides our region with a well-trained and viable workforce. Transylvania County has a population of 33,211, featuring over 250 waterfalls with the highest, Whitewater reaching a staggering 411ft. For the outdoor enthusiast there are 1000 miles of trails, 300 miles of cycling territory including single tracks and fire roads; fly fishing from the many streams, pristine swimming holes and even mountain climbing at the famous Looking Glass Rock scaling 60ft of granite face rock. Come join and see what our community is all about!

Essential Functions

The primary purpose of this position is to take applications for benefits such as Food and Nutrition, Medicaid, Special Assistance, Work First, and Energy Assistance programs. The position will also assure continuing compliance with individual program requirements. The caseworker must be able to interpret regulations with prudent judgement and logic, without personal bias.

The lead worker assists the supervisor in internal quality control in review of case records for consistency, accuracy, and completeness, checking to assure that proper work methods, policies and time standards are followed.

The lead worker also assists the supervisor in the initial training of employees and in the ongoing training process by being readily available each day as a resource to the caseworkers in the unit.

The lead worker participates in workshops and on-the-job training. Unit staff meetings are held monthly.

Knowledge, Skills and Abilities

Thorough knowledge of Adult and Family & Children’s Medicaid programs, Work First program, Special Assistance, Energy Assistance and Food & Nutrition programs. Considerable knowledge of all agency and community programs/services which could affect the client. Thorough knowledge of the NCFAST program and other state systems. Good computation and mathematical skills. Ability to read, analyze, and interpret a variety of regulations, policies, and procedures of varying complexity. Ability to understand the needs and problems of clients. Ability to perform caseworker functions within allotted time frames. Thorough knowledge of the NCFast program and other state systems.

Required Minimum Training

Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business administration, Secretarial Science or closely related curriculum; or graduation from high school and two years paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience; or an equivalent combination of training and experience.

Additional Training/Experience

Two years of work experience as an IM caseworker or an equivalent of training and experience.

Physical Demands and Work Environment Note: This position requires access to and use of confidential information. The individual filling this position shall sign a confidentiality statement as an employee of Transylvania County Department of Social Services.

Job Type: Full-time

Pay: $20.43 - $31.67 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $20 - $32