What are the responsibilities and job description for the Manager- Operations - Onsite Phoenix (Collections) position at Transworld Systems Inc.?
Overview:
Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
Responsibilities:
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.
Pay Range: USD $50,000.00 - USD $55,000.00 /Yr.
Work Location: This is an onsite position at our Phoenix, AZ office
Compensation: $50-55k annually
Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
- Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls.
- Performing Collector file reviews and develop/administer corrective action plans.
- Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals.
- Manage collector staffing ratios to meet collection file results.
- Provide on-going training and mentoring Collectors.
- Monitoring, evaluating and managing the collector file flow.
- Provide semi-annual reviews and quarterly feedback to Team Leaders and Collectors.
- Assist the Sr. Manager and Director of Operations with administrative duties and reporting.
- Conduct interviews.
- Meet Quality Assurance Objectives
- Achieving and maintaining top quartile performance amongst competition
- Achieve assigned client/group MR 90% of the Year
- High School Diploma, GED or equivalent required
- Associates Degree or equivalent relevant work experience. Bachelor’s degree preferred.
- 2 years of previous collections experience required.
- 4 years of previous collections experience preferred.
- Two years successful track record as a Manager, preferably in a collections environment.
- Two years of collections experience preferred, with thorough knowledge of FDCPA and state collection laws.
- The ideal candidate must possess excellent written and verbal communication skills.
- Must possess strong negotiation, leadership and managerial skills.
- Also requires a high degree of confidentiality.
- Must possess excellent computer skills to include: knowledge of Microsoft Word and Excel.
- Strong work ethic that exhibits high ethical and moral standards
- Collections systems knowledge a plus
- Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained
Physical requirements:
Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
Frequently required to sit, stand, walk, talk, hear, bend and reach
Ability to reach with hands and arms
Occasionally lift and/or move up to 30lbs
Work conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.
Pay Range: USD $50,000.00 - USD $55,000.00 /Yr.
Salary : $50,000 - $55,000
