What are the responsibilities and job description for the Transportation Tour Assistant position at Transportation Management Services Inc?
Title: Transportation Tour Assistant
Company: Transportation Management Services Inc. (TMS)
Date of Service: November 12, 2026
Location: Onsite-Denver, CO
ABOUT TMS:
TMS is the global leader in ground transportation management, logistics, mobility and venue solutions, renowned for delivering top-tier services for the world’s most complex events with unwavering confidence and integrity. With over 30 years of industry experience, we proudly reflect on managing transportation for more than 1,450 events and contracts, safely transporting over 120 million passengers.
Our prestigious portfolio includes supporting events such as the FIFA World Cup, Olympic, Formula One, NBA, Kentucky Derby, Coachella, and major corporations like Microsoft and Google. We also support citywide events and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC. Our aim is to be distinguished by the quality of our work, fostering a legacy of trust and superior performance.
Event Overview:
The event will depart from and return to the Sheraton Denver Downtown for various tour destinations during the day, followed by transportation to private residences in the evening. This role requires courteous, attentive, and responsible staff members to assist with organizing and loading passengers, as well as coordinating with designated hosts regarding arrival and departure times.
- Tour Assistance: Assist tour group leaders in guiding guests from the hotel entrance to their designated tour vehicles for departure. Approximately 20 tour groups, consisting of 15 to 30 guests each, will depart from the Sheraton Denver Downtown within a 45-minute departure window.
Tour Hours: 12:00 PM - 5:00 PM (hours may be extended as needed)
- Dine Around Escort: Assist with the Dine Around, approximately 50 groups, ranging from 8 to 20 guests each. Groups are to be escorted from the ballroom level, up the escalator, and out of the hotel to their designated vehicle. Escorts will travel with their assigned group to and from the dinner destination.
Dine Around Hours: 5:00 PM - 11:00 PM (hours may be extended as needed)
Responsibilities:
- Monitoring travel times and communicating with the designated hostess to provide updates on the group's estimated arrival time.
- Escorts must also contact the hostess when the group is in close proximity to the destination.
- Timely communication is critical to the success of this role, and escorts must remain attentive to schedules and updates throughout the evening.
Qualifications and Requirements:
- Maintain a professional appearance and demeanor.
- Demonstrate the ability to work effectively as part of a team and follow directions.
- Possess strong verbal communication skills.
- Hospitality experience is preferred.
- Be proficient in using cell phones and/or two-way radios for communication.
- Display strong organizational skills and attention to detail.
- Remain dependable, punctual, and attentive throughout the event.
We are currently reviewing pay for this role and will provide a range during the recruitment process.
The employee’s responsibilities reflect the current needs and requirements of the Company as at the date of issuing this position description. However, the services that the employee is required to provide may change over time as circumstances dictate.
TMS is proud to be an Equal Opportunity Employer (EOE).
We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.