Billing and Invoicing Specialist

Billing/Invoicing Specialist

Purpose:

This position is responsible for supporting all aspects of the billing process and providing customers with an invoice for vehicle transportation orders and all related items. This position will provide billing focused support for all customers and internal departments.

Reporting Relationship:

Founder-President, CFO, Controller

Salary Range:

TBD

Key Responsibilities and Tasks: (85%)

• Support incoming/outgoing calls and emails pertaining to questions on billing
• Serve as the primary point of contact for escalated customer billing questions
• Maintain, update, and distribute client specific invoices on regularly scheduled basis
• Partner with customers and internal departments to collect specific invoice requirements and provide to management and IT team, as necessary
• Participate in monthly storage billing for applicable clients
• Work in partnership with members of the team and inter-departmentally as needed in providing client support regarding billing inquiries
• Administer client parameters in an efficient and professional manner
• Timely fulfillment and follow through of all related transactional duties to meet Service Level Agreements
• Utilize Cosmo software to document, manage and track client support and transactions
• Thrive in a fast paced, customer oriented business with consultative knowledge of vehicle transportation and logistics needs
• Demonstrate mastery of industry best practices, internal business policies, resources and resolution procedures

Other: (15%)

• Supporting the continued development of Cosmo [10%]
• Other special projects or duties as determined by company management [5%]

Core Competencies:

• Must be able to work 8:30 a.m. to 5:00 p.m. shift
• Attentiveness to detail and accuracy, with commitment to excellence and continuous process improvement
• Outstanding customer service abilities to include professional phone manner and ability to maintain a high level of quality with every interaction
• Ability to think quickly to handle unique situations that may be encountered
• Ability to stay calm under pressure with the ability to adjust in an ever changing and fast paced environment
• Demonstrated capability to handle adversarial situations with a calm, professional and assertive demeanor
• Strong time management skills, ability to prioritize work and multi-task effectively, and ability to self-manage by prioritizing workflow
• Excellent written and verbal communication skills - able to effectively communicate with a wide range of client contacts from clerical to Executive level
• Ability to work as part of a team and provide guidance while accomplishing departmental and company goals
• Proficient with Quickbooks, Microsoft Operating Platform, and Microsoft Office suite
• Excellent typing skills
• Previous collections and/or accounts receivable experience preferred
• Education level: Minimum of a two-year Associates Degree, Bachelor’s Degree preferred. Qualified experience may be substituted for education.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• billing/invoicing: 2 years (Preferred)

Work Location: In person

Salary : $20 - $22