Parts Lead - Oak Creek, WI

Parts Lead – Oak Creek, WI | Truck, Trailer & Refrigeration Parts

Transport Refrigeration, Inc. | Full-Time | Monday–Friday | 8:30 AM–5:00 PM | No Weekends
$28.00–$35.00/hour, based on experience

🔧 Lead the Parts Department. Keep the Shop Moving.

Transport Refrigeration, Inc. is hiring an experienced Parts Lead to help oversee daily parts operations at our Oak Creek, WI location.

This is a hands-on leadership role for someone who knows how to identify and source parts, manage inventory, serve customers and technicians, coordinate daily priorities, and keep a parts department organized and running efficiently.

You don't need a management title to be a great fit. If you've been the person others rely on to find the right part, solve parts issues, train coworkers, and keep the department moving, we'd like to hear from you.

💼 Why Join TRI?

• $28.00–$35.00/hour, based on experience
• Monday–Friday | 8:30 AM–5:00 PM | No weekends
• PTO starts Day 1
• Medical, Dental & Vision Insurance – multiple plan options
• HSA with employer contributions
• Employer-paid Life & Long-Term Disability Insurance
• 401(k) with employer match after 1 year
• Paid training and certification support
• Career growth opportunities
• Supportive team environment

🧰 What You'll Do

Parts Identification & Customer Support

• Identify and look up parts using parts catalogs, diagrams, equipment model numbers, and serial numbers
• Assist customers at the parts counter and by phone with parts identification, availability, and orders
• Help service technicians identify, locate, and obtain the parts they need to complete repairs
• Process customer and technician parts orders accurately and efficiently

Ordering & Inventory

• Order parts from multiple vendors for stock and customer-specific orders
• Check availability, place orders, and follow up on backorders and delayed shipments
• Receive incoming parts, verify quantities and part numbers, and record receipts in the inventory system
• Assign and maintain accurate bin locations and label shelves/bins so parts can be located quickly
• Maintain organized, clean, and accurate parts inventory
• Perform cycle counts and annual physical inventories
• Investigate inventory discrepancies and make necessary corrections
• Identify excess or slow-moving inventory and recommend stocking adjustments

Daily Parts Operations

• Lead daily workflow and help set priorities for the Parts Department
• Coordinate work among Parts team members and help ensure customer and technician needs are handled promptly
• Train and assist coworkers with parts processes, systems, and procedures
• Process warranty parts, vendor returns, and core exchanges
• Pick, distribute, and record parts for technician service orders
• Handle C.O.D. transactions and cashier responsibilities
• Load and unload trailers using a forklift
• Deliver parts to customers and vendors and pick up special orders
• Assemble A/C hoses, custom kits, and OEM product builds
• Support shipping by boxing parts, creating labels, and preparing orders

🧠 What We're Looking For

Required Experience & Skills:

• High school diploma or equivalent
• Previous experience working in a parts department, parts counter, inventory, or similar role
• Experience identifying and looking up parts using catalogs, diagrams, model numbers, and serial numbers
• Experience assisting customers and technicians with parts identification and sourcing
• Experience ordering parts from multiple vendors, including stock and customer orders
• Experience receiving parts, verifying quantities/part numbers, and recording receipts in an inventory system
• Experience maintaining bin locations, labels, and organized parts inventory
• Experience performing cycle counts and physical inventories and investigating discrepancies
• Demonstrated ability to lead coworkers, set priorities, coordinate daily work, and train others
• Strong customer service, communication, organization, and problem-solving skills
• Basic computer skills and ability to learn internal systems, including MAS
• Valid driver's license and acceptable driving record
• Forklift experience or willingness to become certified
• Ability to lift up to 75 lbs and frequently stand, walk, bend, reach, and move throughout the department

⭐ Preferred Experience

Experience in any of the following environments is a plus:

• Heavy truck or trailer dealership
• Heavy equipment dealership
• Automotive dealership or repair facility
• Equipment rental company
• Transport refrigeration or Thermo King dealership

Also preferred:

• Warranty parts processing
• Vendor returns and core exchanges
• Identifying excess or slow-moving inventory and recommending stocking changes
• Experience with truck, trailer, diesel, refrigeration, or equipment parts

🚛 About Transport Refrigeration, Inc.

Transport Refrigeration, Inc. is a Thermo King dealership providing sales, service, parts, and support for transport refrigeration systems, trucks, trailers, and related equipment. Our Parts team plays an important role in keeping technicians productive and helping customers get the parts they need when they need them.

If you're an experienced parts professional who enjoys solving problems, helping customers and technicians, and taking ownership of a busy parts operation, we'd like to talk with you.

📩 Apply Today

Join TRI as our Parts Lead in Oak Creek, WI and help keep our Parts Department organized, responsive, and ready to support the shop.

Transport Refrigeration, Inc. is an Equal Opportunity Employer.
Direct applicants only – no recruiting agencies.

Salary : $28 - $35