What are the responsibilities and job description for the Operations Manager - Madison, WI position at TRANSPORT REFRIGERATION INC?
Operations Manager
📍 Madison, WI
Join Transport Refrigeration, Inc.
Transport Refrigeration, Inc. is a locally owned and rapidly growing Thermo King dealership that has proudly served the trucking and transportation industry since 1964. We specialize in transport temperature control equipment and provide industry-leading service and support throughout Wisconsin.
We are currently looking for an experienced Operations Manager to lead our Madison, WI location. If you thrive in a fast-paced environment, enjoy leading teams, and have experience in service or parts operations within the truck, trailer, heavy equipment, or agricultural industries — we want to hear from you.
Why Join Us?
Excellent Benefits
✅ Medical, Dental & Vision Insurance (Multiple plan options)
✅ Employer HSA Contributions
✅ Employer-Paid Life & Long-Term Disability Insurance
✅ 401(k) with Company Match
✅ PTO Accrual Starting Day One
Work Schedule
🕒 Monday – Friday | 7:00 AM – 5:00 PM
(Flexibility required based on business needs)
What You’ll Do
As the Operations Manager, you will oversee the daily operations of our Service and Parts departments while helping drive growth, productivity, and customer satisfaction.
Key Responsibilities
🔹 Lead, mentor, and develop associates
🔹 Manage daily Service and Parts operations
🔹 Monitor productivity and key performance indicators (KPIs)
🔹 Interview, hire, onboard, and train new associates
🔹 Conduct performance reviews and coaching
🔹 Ensure workplace safety and OSHA compliance
🔹 Build and maintain strong customer relationships
🔹 Lead weekly staff and shop meetings
🔹 Manage schedules, timecards, and on-call rotations
🔹 Oversee building, grounds, and equipment maintenance
🔹 Support continuous improvement initiatives
🔹 Assist with customer payments and administrative processes
🔹 Partner with the sales team to support business growth
What We’re Looking For
Preferred Experience
✔ Management or supervisory experience of a dealership, diesel, trailer or service repair shop (3 years preferred)
✔ Background in trucking, trailers, heavy equipment, or agriculture industries
✔ Strong leadership and communication skills
✔ Experience with Microsoft Office 365
✔ Safety-focused mindset
✔ Excellent organization and time management abilities
Additional Qualifications
✔ Valid driver’s license
✔ Ability to learn company software systems quickly
✔ Excellent communication and leadership skills
✔ Willingness to travel occasionally for training and meetings
✔ Ability to work additional hours when needed
OSHA 10, OSHA 30, or OSHA 511 certifications are a plus.
About Transport Refrigeration, Inc.
As an authorized dealer for:
- Thermo King
- Espar Heating Systems
- Red Dot Corporation
…we provide high-quality products and service solutions to the trucking, transit, and off-highway industries.
We take pride in creating a workplace where employees can grow, succeed, and build long-term careers.
🎥 Learn more about us here:
https://youtu.be/VYb6Xzu2dI0
Transport Refrigeration, Inc. is an Equal Opportunity Employer
No recruiting agencies, please.
Salary : $85,000 - $105,000