Sr. Account Manager

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100 offices has its own individual identity, and each also has its own unique rewards. Senior Account Relationship Manager: MEDIA Who We Are: The position of Media & Entertainment Sr. Account Manager is responsible for developing and supporting new business relationships within the media and entertainment industry. TransPerfect Media & Entertainment is a division part of the family of companies that form TransPerfect. Leading entertainment organizations trust TransPerfect! We enable our clients to reach new markets globally by connecting with their audiences and providing the best possible customer experience—in any language. What You Will Be Doing: Responsible for managing all aspects of one or more large and complex media|entertainment global accounts, ensuring customer satisfaction, growing account profitability and revenue, cross selling and engagement. Managing one or more Associate/Account Managers or other support personnel assisting with day-to-day activities for said global accounts. Main responsibilities - Accountable for overall Customer Satisfaction, Retention and Growth, working closely with Sales leadership Onboarding new customers/programs at a global level Maintain OVERALL global Customer org chart (map, update and well defined) to ensure continuous and consistency communication touch points Define, deploy, measure onboarding plan with internal teams & customers Define and manage risk mitigation analysis and plan Ensure an internal and external technology roadmap is defined and deployed Collaborate with Consulting, Technology, InfoSec, Client Services and Production teams Create governance framework (SLA/MSA/KPIS, escalation path, client meeting framework, issue management) Document account processes & SOPs including pricing, contractual terms, global quality plan Define with given stakeholders account strategy to grow revenue, increase profit & client sat produce improvement & efficiencies plan and innovation roadmap Drive account growth & support sales in sales cycle & upselling activities including competitive analysis & pricing definition Audit accounts regularly and works with production on process improvement & optimization plan (operational excellence & service delivery models) Participate in Client RFPs, RFIs, RFQs Lead regular Business Reviews, status calls, etc. Ensure compliance with PMO framework Be a consultative partner to customers by identifying areas for improvement and solving customer’s business problems Manage Customer reporting Create customer loyalty and advocacy Who We Are Looking For: Your experience includes: 3-5 years of work experience, preferably in sales or customer service in Media/Entertainment Minimum Bachelor's degree Excellent written and verbal communication skills Strong customer service interpersonal skills Highly motivated and goal-oriented Effective time management organizational skills Proactive approach to problem solving General knowledge of Microsoft Office (Excel, Outlook, Word, PowerPoint) Presentation skills/eye for design Where Your Career Is Going: At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jumpstart your career, we want to hear from you! All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. End your job search and find your career at TransPerfect #careersNOTjobs. Why TransPerfect: For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com. Compensation Starting at: $75k Benefits: Company benefits – If applicable Additional earnings: Eligible for quarterly bonus – Optional TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values