What are the responsibilities and job description for the Escrow Assistant position at Transnation Title Agency?
About us
Transnation Title Agency is a leading provider of real estate title and settlement services dedicated to delivering exceptional results and customer satisfaction. Committed to accuracy, efficiency, and integrity, we strive to exceed our clients' expectations in every transaction. Our employees are our most valuable asset. We foster a collaborative and inclusive work environment where every team member is valued, respected, and empowered to reach their full potential.
Job Summary
Transnation Title Agency is currently looking for an Escrow Assistant. The ideal candidate should be friendly and organized, have a strong work ethic, and desire to find solutions.
The Escrow Assistant is responsible for providing clerical support during escrow transactions' opening, maintaining, and closing. They also assist escrow officers by creating and editing correspondence and documents, maintaining files and records, and providing client services.
Responsibilities and Duties
- Effectively communicate with customers to process new and existing title orders.
- Assist with front desk duties, answering phones, incoming and outgoing mail, distributing faxes and emails, etc.
- Assist customers with general information on company escrow services, procedures, and file status.
- Maintain bookkeeping records and print checks for escrow transactions.
- Handle minor revisions of title commitments.
- Monitor and order office supplies as directed by the manager.
- Issue short forms and instant policies.
- Inform escrow officers of any missing items or problems relevant to closing.
- Assist escrow officers with copying and preparing files for closing.
- Assist escrow officer with disbursements of transactions post-closing.
- Scheduling and coordinating closings with parties involved in transactions.
- File and record transaction documents for issuance of final policies.
- Keep open communications with all staff on potential client leads and concerns.
- Reliable Transportation.
- Regular attendance at workplace location.
The Escrow Assistant may be assigned to additional tasks in support of the department's goals.
Qualifications and Skills
- Excellent verbal and written communication skills, including effectively and professionally communicating while handling positive and negative situations.
- Attentive to details and able to follow instructions.
- Ability to work effectively with others.
- Maintain a professional demeanor at work.
- Understands written sentences and paragraphs in work-related documents.
- Dependable and Reliable.
- Business Fundamentals maintains the privacy and confidentiality of company information, as well as that of customers and co-workers.
- Proficient in Microsoft Office, email programs, and other web-based programs.
Education
A high school diploma or the recognized equivalent is required.
Experience
1 year of experience within the real estate, insurance, or banking industry is preferred but not required, or an equivalent combination of education and experience.
Licenses
Valid State Driver's License
Residential Producer License
Company Perks
- Paid time off
- Paid holidays
- Paid Birthday off
- Flexible work schedule
- Employee Assistant Program for employees and family members.
- Employee Development Program
- Scholarship Program
Benefit programs
- Multiple Medical plans
- Dental Coverage
- Vision Coverage
- Telemedicine benefits
- 401(k) retirement plan with company match
- Flex spending program.
- Health spending account
- Company paid Life, LTD, and STD
- Voluntary Life Coverage
- MetLife – Supplemental Insurance