Order Fulfillment Lead

Job Description

POSITION SUMMARY

The Order Fulfillment Operations Lead position is a hands-on leadership role responsible for managing the timely fulfillment of outbound shipments and the put-away of inbound inventory. This role provides direct leadership to a team of warehouse associates, with responsibility for setting daily priorities, monitoring performance, and promoting a culture of continuous improvement and operational excellence. This position serves as a key operational resource, ensuring that all order fulfillment activities meet internal quality standards, service level agreements, and customer expectations. The Lead acts as a liaison between departments, supports team development, and works to maintain daily operational continuity.

Responsibilities

This position is responsible for, but not limited to, the following:

• Perform activities associated with shipping goods and materials.
• Participate in cycle counts and apply industry standard inventory control practices.
• Organizes and maintains a clean, safe and efficient work environment.
• Prioritize and oversee the daily assignments for up to 12 team members.
• Leads and facilitates daily and periodic team meetings
• Leads employee training, performance coaching, and on-the-job support.
• Acts as a subject matter expert in support of process design, procedure and work instructions.
• Develops and uses reporting and data in decision making.
• Leverages warehouse management systems, operating systems and standard industry technology to pick, pack, ship and transact inventory.
• Works largely independently to manage assigned responsibilities and operational needs.
• Operates light industrial equipment.
• Collaborates cross functionally in support of TMDX and department goals.
• Supports and engages in the Organization’s Lean, Continuous Improvement and Operational Excellence initiatives.
• Adheres to Standard Operating Procedures (SOPs), work instructions and regulatory requirements and immediately informing management of any safety, equipment or process concerns.
• Acts and interacts in a way that exemplifies the expectations of TMDX leadership.
• Perform other TMDX tasks and duties as required.
  
  

Management Responsibilities

• This position will not have management responsibilities.
  
  

PHYSICAL ATTRIBUTES

Must be able to lift up to 50 lbs.

Standing >=70%

Bending Walking Sitting aprox GraspingReaching Crouching

Must be able to lift up to 40 lbs.

Minimum Qualifications

• High School Degree or equivalent.
• 5 years’ experience working in a stockroom/warehouse, or equivalent experience.
• 5 years’ experience working with MRP/ERP/WMS systems.
  
  

Preferred Qualifications

• Associate’s degree
• 3 years’ previous experience in a leadership role working in a stockroom or warehouse.
• Strong verbal and written communications skills.
• Strong attention to detail and organization.
• Ability to read and understand written instructions and procedures.
• Intermediate or above Microsoft Suite skill set.
• Lean Yellow Belt
• Experience contributing to or writing SOP and WI.
• Experience with Waterfall, SCRUM, Agile or similar project management methods.
  
  

As part of our long-term growth plans, TransMedics is excited to announce our plan to relocate our headquarters (HQ) to Somerville, MA by 2028. We chose this location because we believe it is a place where innovation will thrive. Our new state-of-the-art headquarters is designed to support collaboration, creativity, and discovery. We believe this will be a place where we can continue to do things few thought possible in organ transplantation to help patients. Specific timing and role impact may vary.

Every Organ Wasted is a Life Not Saved.

TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients’ lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes.

Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health.

Maximize your potential at TransMedics, Inc.

www.TransMedics.com

TransMedics is committed to equitable and transparent compensation. The expected hourly rate for this role is $27.55-$43.13, which represents the company’s current good-faith estimate of compensation for this position. Actual hour rate will depend on factors such as, but not limited to, candidate experience, qualifications, skills, and the specific work location. Hourly roles may also be eligible for overtime, shift differentials, incentive programs, and our comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and wellness resources). We comply with all U.S. pay transparency laws

Employee Benefit

Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA

Dental

Vision

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Short Term Disability

Long Term Disability

401K Plan

Pet insurance

Employee Stock Purchase Plan

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.