Clinical Specialist - Organ Care System (OCS) Phoenix, AZ

Job Description: TransMedics was founded to address the unmet need for more and better organs for transplantation and has developed the Organ Care System (OCS) technologies to preserve organ quality, assess organ viability prior to transplant, and potentially increase the utilization of donor organs for the treatment of end-stage heart, lung, and liver failure. TransMedics’ National OCS Procurement (NOP) program was developed to maximize the utilization of donor organs in the US. TransMedics has established NOP hubs across the U.S. to provide broad geographical coverage and facilitate national procurement of organs. Each launch point is equipped with OCS consoles, modules, and related equipment and supplies. The OCS Specialist I maximizes and supports the use of the OCS for organ retrieval and transport prior to, during and after transplantation. Team members will support cases within and beyond their home region ESSENTIAL JOB RESPONSIBILITIES AND DUTIES INCLUDE: Completion of rigorous hands-on training and OCS certification across all organ platforms at TransMedics’ training facility in Andover, MA Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies Assume on call 24x7 responsibility for 15 days a month (including holidays/weekends); includes travel to clinical sites within and outside of home regions to perform OCS support as described above. When not on OCS call days, perform assigned tasks during standard working hours, either remotely from home or as assigned, including but not limited to: Managing inventory & shipments on a weekly basis, Assist with Lab trainings. Participate in R&D activities in lab Assist with establishing launch points, and participate in medical and scientific conferences and meetings (inside or outside the US) Communicate regularly with Organ Management Phone Support to relay real time updates while supporting ongoing OCS cases Regularly communicate OCS utilization activities and users’ feedback Annual recertification on all organ platforms Timely submission of post case documentation and preparation/presentation of case reviews (with support and review of senior colleague) following the use of the OCS Provide customer support as needed (e.g. hospital in-services & refresher training) Perform other TransMedics tasks and duties as required Must be able to lift 50 lbs REQUIREMENTS: BSN or BS degree in combination with equivalent medical experience, with 2 years’ experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED. Must be able to lift 75 lbs. up a flight of aircraft stairs Proficiency with Microsoft Office Suite and virtual meeting platforms Must possess the following qualities: Highly flexible and willing to support sites as needed within and across regions, detail oriented with strong organizational skills Strong problem-solving skills Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts Excellent customer interaction skills Works calmly and professionally under pressure Enthusiastically works in a fast-paced environment while managing multiple tasks Every Organ Wasted is a Life Not Saved. TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients’ lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes. Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health. Maximize your potential at TransMedics, Inc. www.TransMedics.com Employee Benefit: Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA Dental Vision Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Short Term Disability Long Term Disability 401K Plan Pet insurance Employee Stock Purchase Plan TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees. Welcome to TransMedics Careers! Our Vision is to help save more patients' lives by becoming the trusted partner to transplant stakeholders worldwide and delivering the highest quality technology, service and clinical care. TransMedics Group, Inc. (TMDX) is a commercial-stage medical technology company transforming organ transplant therapy for end-stage organ failure patients across multiple disease states. We developed the Organ Care System, or the OCS™, to replace a decades-old standard of care that we believe is significantly limiting access to life-saving transplant therapy for hundreds of thousands of patients worldwide. Our innovative OCS technology replicates many aspects of the organ’s natural living and functioning environment outside of the human body. As such, the OCS represents a paradigm shift that transforms organ preservation for transplantation from a static state to a dynamic environment that enables new capabilities, including organ optimization and assessment. In concert with our OCS technology platform and OCS Connect™ app, which enables TransMedics and transplant clinicians to efficiently track, coordinate & communicate resource logistics for donor organs procured and maintained on OCS™, TMDX launched its National OCS™ Program (NOP) in 2022: 16 regional hubs across the U.S. staffed by a dispersed workforce of experienced, on-staff OCS Perfusion Specialists & Cardiothoracic and Abdominal Donor Procurement Surgeons. These resources are mobilized on-demand via our own dedicated ground & aviation transportation logistics network, to retrieve and deliver allocated donor organs from anywhere in the U.S. – aiding U.S. Transplant Centers in bidding farewell to the time & distance limitations of cold storage & expand the pool of viable donor organs for their transplant recipients.