What are the responsibilities and job description for the Manager, Customer Sales – South Region position at TransLoop?
Title: Manager, Customer Sales – South Region
Description
The Manager, Customer Sales – South Region will oversee and develop TransLoop’s Nashville, Fort Lauderdale and Birmingham's customer sales teams, train new sales hires, set sales goals, and execute strategies to drive new business while expanding relationships with existing clients. This role requires a strong background in freight brokerage sales, leadership experience, and the ability to motivate and mentor a high-performing team. This role will also be responsible for delivering training programs to educate and enhance the sales skills of customer-facing sales representatives, focusing on building strong customer relationships, product knowledge, and effective sales techniques to achieve sales targets, by identifying training needs, conducting skills assessments, and providing ongoing coaching and mentorship to improve overall customer sales performance.
What You'll Do
Imagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone. Welcome to TransLoop, a much better logistics company
TransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment.
TransLoop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, TransLoop participates in the E-Verify program in all locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Description
The Manager, Customer Sales – South Region will oversee and develop TransLoop’s Nashville, Fort Lauderdale and Birmingham's customer sales teams, train new sales hires, set sales goals, and execute strategies to drive new business while expanding relationships with existing clients. This role requires a strong background in freight brokerage sales, leadership experience, and the ability to motivate and mentor a high-performing team. This role will also be responsible for delivering training programs to educate and enhance the sales skills of customer-facing sales representatives, focusing on building strong customer relationships, product knowledge, and effective sales techniques to achieve sales targets, by identifying training needs, conducting skills assessments, and providing ongoing coaching and mentorship to improve overall customer sales performance.
What You'll Do
- Lead, coach, and develop sales representatives at all levels, delivering ongoing performance feedback and supporting professional growth.
- Facilitate regular team meetings to review results, assess pipeline health, and refine sales strategies.
- Observe sales interactions and provide timely coaching, feedback, and recommendations to improve effectiveness and close rates.
- Establish, monitor, and consistently achieve sales targets and key performance indicators (KPIs).
- Analyze sales metrics and performance data to evaluate team effectiveness and improve operational processes.
- Address and resolve customer concerns proactively, delivering effective solutions to enhance service quality.
- Design and execute sales strategies that drive revenue growth and expand the customer base.
- Build, manage, and strengthen long-term relationships with key customers, shippers, and carriers.
- Negotiate contracts, pricing structures, and service agreements to achieve mutually beneficial outcomes.
- Leverage CRM and TMS platforms to manage pipeline activity, track customer interactions, and forecast performance.
- Identify and pursue new business opportunities by developing relationships with prospective shippers and carriers.
- Analyze market trends, pricing models, and competitive activity to optimize sales strategy and performance.
- Cultivate a high-energy, competitive, and collaborative sales culture that drives results.
- Work closely with the Carrier Sales and Operations teams to ensure seamless freight execution and customer satisfaction.
- 10% travel to Birmingham, AL and Fort Lauderdale, FL.
- 5 years of sales experience in freight brokerage, logistics, or transportation.
- 2 years of leadership experience in a sales management or team lead role.
- Strong knowledge of freight brokerage operations, pricing strategies, and carrier networks.
- Proven track record of exceeding sales targets and driving business growth.
- Excellent leadership, coaching, and team-building skills.
- Strong negotiation, communication, and relationship-building abilities.
- Ability to thrive in a fast-paced, high-pressure environment.
- Proficiency in CRM software and transportation management systems (TMS).
Imagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone. Welcome to TransLoop, a much better logistics company
TransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment.
TransLoop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, TransLoop participates in the E-Verify program in all locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.