What are the responsibilities and job description for the LTL Account Manager position at TransLoop?
Title: LTL Account Growth Manager
Description
You will take full ownership of a portfolio of LTL customer accounts, driving retention, expansion, and long-term value through proactive, best-in-class account management. Serving as the primary contact for customers and carrier partners, you will build trust through fast communication, solution-oriented problem solving, and flawless shipment execution.
Using our technology stack and LTL carrier network, you will continuously identify optimization and growth opportunities within each account. This is a high-visibility role built for a driven, customer-obsessed self-starter who thrives on ownership, speed, and delivering exceptional outcomes.
What You'll Do
Imagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone. Welcome to TransLoop, a much better logistics company
TransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment.
TransLoop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, TransLoop participates in the E-Verify program in all locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Description
You will take full ownership of a portfolio of LTL customer accounts, driving retention, expansion, and long-term value through proactive, best-in-class account management. Serving as the primary contact for customers and carrier partners, you will build trust through fast communication, solution-oriented problem solving, and flawless shipment execution.
Using our technology stack and LTL carrier network, you will continuously identify optimization and growth opportunities within each account. This is a high-visibility role built for a driven, customer-obsessed self-starter who thrives on ownership, speed, and delivering exceptional outcomes.
What You'll Do
- Drive account growth and retention across assigned LTL customers through proactive engagement and relationship management.
- Act as the primary point of contact between customers, carrier partners, and internal teams to ensure operational execution and service performance.
- Leverage our leading tech platform
- Identify and develop growth opportunities within existing accounts, converting transactional volume into committed, recurring business.
- Monitor shipment activity and account trends to identify efficiency improvements and service optimization opportunities.
- Maintain a strong sense of urgency and ownership across all customer requests, exceptions, and service issues.
- Give exceptional customer service every day
- 1–3 years of experience in logistics, transportation, or brokerage;
- LTL experience preferred, but not required
- Strong attention to detail with proven problem-solving ability.
- Proactive customer-facing communication skills.
- Ability to manage multiple priorities with excellent organization and time management.
- Strong writing and speaking skills
- Competitive compensation
- Uncapped pay & competitive salaries
- Medical, dental, and vision coverage (50% paid by TransLoop)
- Personal financial advisor
- Wellness Days
Imagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone. Welcome to TransLoop, a much better logistics company
TransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment.
TransLoop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, TransLoop participates in the E-Verify program in all locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.